Intermediate Business Analyst

BETSoftware; Durban; On-site; ZAR 350,000 - 520,000; Full time

Job summary

BET Software in Durban is seeking a Business Analyst to bridge business needs with IT solutions, ensuring effective requirements gathering, process improvement, and stakeholder engagement. You will support development teams, conduct QA tests, and help translate user needs into actionable designs.

The role emphasizes cross-functional collaboration, delivering within timelines, and contributing to end-user service enhancements across web and mobile platforms.

Qualifications

• Bachelor’s degree in business/IT/BA or related field.
• 2–3 years’ experience in business analysis or related field.
• Experience on large scale projects and handling day-to-day operational requests.

Responsibilities

• Communicates with departments to identify work shortfalls and where development can assist in improving processes.
• Advises developers and architects on how an application should work and user interface needs.
• Participates in review and testing throughout the project lifecycle.
• Conducts quality assurance tests and regression testing.
• Supervises group testing of complete applications and software.
• Identifies risks and eliminates factors that may threaten business success.
• Creates wireframes and mock-ups to visualize changes.
• Shares new ideas and improves current business practices.
• Improves end-user service functionality (web, mobi, feature phone).
• Assists in creating user manuals and marketing content for system applications.

Skills

Multitasking

Project management

Relationship building

Communication

Education

Bachelor’s degree in business/IT/BA

Tools

SQL

Microsoft Excel

Job description

• Strong ability to multitask.

Job Description

• Strong project management skills.
• Excellent relationship building skills & communication skills.
• Strong ability to multitask.

Responsibilities

Communication, Implementation and Delivery

• Communicates with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
• Assists and advises the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see.
• Participates in review and testing throughout the project life cycle.
• Conducts quality assurance tests and regression testing of applications and software.
• Conducts and supervise group testing of complete applications and software.
• Identifies and eliminates the factors within the applications that may pose a risk to the business.
• Creates wireframes and mock-ups to assist business in visualising changes.
• Shares new business ideas and improves current business work practices.
• Improves the functionality of our end user services such as web, mobi and feature phone applications.
• Is involved in making user manuals for system applications.
• Is involved in commercials and brochure content in potential marketing of system applications.

Time Management

• Makes optimal use of time to ensure maximum output and delivery as per required timeframes.
• Prioritises and anticipates timeframes.Identifies possible delays in advance and plan accordingly.

Customer Care

• Makes customer needs a primary focus of one’s actions.
• Follows up on requests timeously to ensure that the final product or service met expectations.
• Effectively manages customers’ expectations, end-to-end, by ensuring the relationship and customer priority is maintained throughout the delivery/resolution process.
• Exceeds the clients' expectations regarding service delivery.
• Demonstrates concern and understanding for customer expectations & needs and ensures customer needs are made priority.

Living our spirit

• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
• Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same, and takes a creative approach to overcoming the challenges.

Qualifications

• Bachelor’s degree in business/IT/BA or Certificate in BA related field.
• 2 – 3 years’ experience in business analysis or a related field.
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Understanding of Indices, fundamentals and analytical data, returns level data, etc.
• Data analysis – SQL and Microsoft Excel (advantageous).