Insurance Skills Learnership for People with Disabilities

Discovery Limited; Durban; On-site; ZAR 45,000 - 89,000; Full time

Job summary

Discovery Health (KZN Service Team) Learnership for Long Term Insurance aims to provide a nationally recognised FETC: Long Term Insurance NQF Level 4. This programme is strictly for individuals living with a disability, combining structured learning with practical workplace experience in the Financial Services sector.

Learners will gain exposure to client servicing, claims, and health benefits administration within call centre and service channels, with emphasis on service quality and digital

Qualifications

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%).
• English (Minimum Level 4 – 50%).
• Maths Literacy (Minimum Level 5 – 60%).
• 2nd language (Minimum Level 4 – 50%).
• May have an incomplete tertiary qualification (advantage)

Responsibilities

• Servicing members via telephonic and other servicing channels until queries are resolved.
• Deliver customer-centric service and uphold service principles.
• Keep updated with product changes to ensure accurate servicing.
• Stay up-to-date with digital servicing tools and ensure understanding of functionality.
• Aim to achieve and exceed key performance metrics relating to service delivery.

Education

Grade 12

Maths (Level 4 – 50%)

English (Level 4 – 50%)

Maths Literacy (Level 5 – 60%)

2nd language (Level 4 – 50%)

Incomplete tertiary qualification (advantage)

Tools

MS Excel

MS Outlook

Job description

Discovery Health (KZN Service Team) Learnership for Long Term Insurance aims to provide a nationally recognised FETC: Long Term Insurance NQF Level 4. This programme is strictly for individuals living with a disability, combining structured learning with practical workplace experience in the Financial Services sector.

Learners will gain exposure to client servicing, claims, and health benefits administration within call centre and service channels, with emphasis on service quality and digital