Insurance Retentions Specialist – Win Back Clients

Cartrack; Johannesburg; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A leading smart mobility tech company in Johannesburg is seeking Retentions Agents to join their Call Centre team. You will be responsible for managing customer cancellation requests, nurturing relationships, and contributing to client retention. The ideal candidate has experience in a Call Centre, strong communication skills, and a positive attitude. This role offers a dynamic work environment focused on superior service delivery.

Qualifications

• 2 years retentions experience in a Call Centre environment.
• Strong and professional telephonic communication skills.
• Hands-on and positive attitude.

Responsibilities

• Handle customers’ enquiries via inbound calls and email.
• Perform outbound feedback calls to clients.
• Contact clients who intend to cancel their insurance contracts.

Skills

Telephonic communication skills

Customer service experience

Tech-savvy

Education

Completed Grade 12

RE5 Qualification

Job description

A leading smart mobility tech company in Johannesburg is seeking Retentions Agents to join their Call Centre team. You will be responsible for managing customer cancellation requests, nurturing relationships, and contributing to client retention. The ideal candidate has experience in a Call Centre, strong communication skills, and a positive attitude. This role offers a dynamic work environment focused on superior service delivery.