Insurance & Patient Finance Coordinator

Reworks Solutions; Gauteng; Teletrabalho; ZAR 392 000 - 502 000; Tempo integral

Resumo da oferta

ReWorks Solutions in South Africa is seeking an Insurance & Patient Finance Coordinator to support a US-based healthcare organisation. The role focuses on guiding patients through insurance processes, explaining coverage changes, and coordinating with families and providers.

The position blends healthcare insurance knowledge with patient administration and communication. Training on US insurance (Medicare/Medicaid) is provided; prior US experience is advantageous but not required.

Responsabilidades

• Support patients and families through healthcare insurance processes, changes and requirements.
• Explain insurance outcomes, changes, authorisation requirements and next steps clearly.
• Act as a link between patients, families, insurance providers and internal healthcare teams.
• Follow up with patients and family members to obtain required information, documentation or consent.

Descrição da oferta de emprego

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Insurance & Patient Finance Coordinator

ReWorks Solutions

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Job Description

Job Title: Insurance & Patient Finance Coordinator

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: R35,100– R45,000

About the Role

We are looking for a highly organised, detail-oriented and people-focused Insurance & Patient Finance Coordinator to support a US-based healthcare organisation operating skilled nursing facilities.

While the role includes a finance component, this is not a traditional accounting, bookkeeping or Accounts Receivable position .

The role sits at the intersection of healthcare insurance, patient administration, case coordination and family communication . You will help patients and their families understand insurance coverage, documentation requirements and changes, while ensuring that all administrative information is accurately captured and followed up.

A significant part of the role involves communicating directly with patients and family members, sometimes in difficult or emotionally sensitive situations. Strong communication skills, patience, empathy and the ability to explain complex information clearly are therefore essential.

Extensive training will be provided on US healthcare insurance, including Medicare and Medicaid. Previous US healthcare insurance experience is highly advantageous, but candidates who can learn complex processes quickly and apply them accurately will also be considered.

Key Responsibilities

• Support patients and families through healthcare insurance processes, changes and requirements.
• Assist with navigating Medicare, Medicaid and other applicable insurance structures.
• Explain insurance outcomes, changes, authorisation requirements and next steps clearly.
• Act as a link between patients, families, insurance providers and internal healthcare teams.
• Follow up with patients and family members to obtain required information, documentation or consent.
• Assist with