Information Technology Infrastructure Team Lead

African Sales Company (ASCO); Midrand; Presencial; ZAR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

African Sales Company (ASCO) is seeking an IT Infrastructure Team Leader to design, implement, and secure ASCO's multi-site infrastructure spanning retail stores, distribution centres, and head office. You will lead a technical team, drive projects, ensure service availability, manage ERP/POS integrations, and partner with vendors to deliver uptime and modern technology across all locations.

This role requires strong leadership and strategic thinking to translate business needs into robust

Qualificações

• Bachelor's degree or diploma in IT or related field.
• 5–8 years IT infrastructure experience in retail/wholesale/distribution.
• Experience leading multi-site infrastructure projects.
• Experience supporting ERP/POS/warehouse systems.
• Strong cybersecurity and compliance mindset.

Responsabilidades

• Lead administration and support of servers, storage, virtualization, cloud services, and network infrastructure.
• Ensure high availability across stores, warehouses, and head office operations.
• Oversee backups, disaster recovery and business continuity solutions.
• Coordinate store openings, upgrades and technology rollouts.
• Support ERP/SYSPRO, Sage, and related integrated business applications.
• Manage cybersecurity controls, incident response, and compliance.

Conhecimentos

Leadership & team management

Stakeholder engagement

Problem solving & analysis

Service delivery & SLA adherence

Project management

Strategic thinking

Formação académica

Bachelor's degree in IT / CS

IT certifications (ITIL, Azure, Fortinet)

Ferramentas

Windows Server Administration

Azure & Microsoft 365 Administration

Active Directory & Group Policy

Hyper-V Virtualization

Enterprise Networking (LAN/WAN/SD-WAN/Wi-Fi/VPN)

Fortinet Firewall Administration

Backup & Disaster Recovery Solutions

Cloud Infrastructure Management

POS & Retail Technology

SYSPRO ERP integration

Descrição da oferta de emprego

Job Title: IT Infrastructure Team Leader

Reporting to: Head of IT

Main Purpose:

The IT Infrastructure Team Lead will be responsible for the design, implementation, support, security, and continuous improvement of ASCO's infrastructure environment across retail stores, distribution centres, and head office operations. This role combines technical expertise, project delivery, operational management, and people leadership to ensure maximum system availability and business continuity.

Key Responsibilities

Infrastructure & Operations Management

• Lead the administration and support of servers, storage, virtualization platforms, cloud services, and network infrastructure.


• Ensure high availability of business-critical systems supporting retail stores, warehouses, and head office operations.


• Manage infrastructure performance, capacity planning, monitoring, and lifecycle management.


• Oversee backup, disaster recovery, and business continuity solutions.


• Ensure infrastructure standards are consistently implemented across all locations.

Retail Store Technology Management

• Manage and support IT infrastructure across all retail branches.


• Ensure continuous availability of Point of Sale (POS) systems, payment integrations, barcode scanners, receipt printers, and retail peripherals.


• Coordinate store openings, relocations, upgrades, and technology rollouts.


• Minimise downtime impacting store trading and customer experience.


• Work closely with Operations and Store Management teams to resolve infrastructure-related issues.

Warehouse & Distribution Systems Support

• Support infrastructure underpinning warehouse and distribution operations.


• Ensure reliable connectivity and performance for Warehouse Management Systems (WMS), handheld scanning devices, wireless networks, and logistics technologies.


• Collaborate with warehouse management teams to improve operational efficiency through technology.

ERP & Business Systems Infrastructure

• Support and maintain infrastructure requirements for ERP systems including SYSPRO, Sage, and related integrated business applications.


• Work closely with application teams and vendors to ensure optimal system performance and availability.


• Support system integrations between ERP, POS, warehouse management, CRM, loyalty, and finance systems.

Cybersecurity & Compliance

• Implement and maintain cybersecurity controls across all business locations.


• Manage endpoint protection, firewall administration, email security, vulnerability management, and patching processes.


• Support compliance with company governance, audit requirements, and security standards.


• Lead infrastructure-related security incident response activities.

Team Leadership

• Lead, mentor, and develop the Infrastructure Support Team.


• Manage workload allocation, performance management, and skills development.


• Foster a culture of service excellence, accountability, and continuous improvement.


• Ensure service desk escalations are resolved effectively and within SLA targets.

Vendor & Project Management

• Manage relationships with technology vendors, service providers, and implementation partners.


• Lead infrastructure projects including network upgrades, cloud initiatives, security improvements, and store deployments.


• Assist with IT budgeting, procurement, and technology roadmap planning.


• Evaluate and recommend technologies that improve operational efficiency and business performance.

Service Delivery

• Ensure timely resolution of infrastructure incidents and service requests.


• Develop and maintain technical standards, policies, procedures, and documentation.


• Produce infrastructure performance and availability reports.


• Work closely with business stakeholders to understand operational requirements and deliver technology solutions.

Minimum Requirements

Qualifications

• Bachelor's Degree, National Diploma, or equivalent qualification in Information Technology, Computer Science, or a related discipline.


• Relevant certifications such as Windows Server Hybrid Administrator Associate, Azure Solution Architect, Fortinet, ITIL, or equivalent will be advantageous.

Experience

• Minimum 5–8 years of IT infrastructure experience within a retail, wholesale, distribution, or multi-site environment.


• Minimum 3 years in a supervisory or team leadership role.


• Experience supporting multiple retail stores and distribution centres.


• Proven experience managing infrastructure supporting ERP, POS, and warehouse management systems.


• Experience working with third-party vendors and service providers.

Technical Skills

• Microsoft Windows Server Administration


• Microsoft 365 and Azure Administration


• Active Directory and Group Policy


• Hyper-V Virtualization


• Enterprise Networking (LAN, WAN, SD-WAN, Wi-Fi, VPN)


• Fortinet Firewall Administration


• Backup and Disaster Recovery Solutions


• Endpoint Security and Patch Management


• Cloud Infrastructure Management


• PRTG or Similar Monitoring Solutions


• Retail Point of Sale Systems


• Warehouse Management Systems


• SYSPRO ERP Platforms advantageous


• Microsoft Teams Telephony and Collaboration Technologies

Competencies

• Strong leadership and people management skills


• Excellent stakeholder engagement abilities


• Strong analytical and problem-solving capabilities


• Customer-focused mindset with a passion for service delivery


• Project management and planning skills


• Ability to perform effectively under pressure


• Strong communication and presentation skills


• Strategic thinking with operational execution capability


• Good time management skills


• Ability to learn and adapt to new systems and technologies quickly.

Key Performance Indicators (KPIs)

• Infrastructure uptime and availability


• Store technology availability


• ERP and business system performance


• Service desk SLA compliance


• Cybersecurity compliance and risk reduction


• Successful project delivery


• Team performance and development


• Business continuity readiness