Incident Response Coordinator - FinTech Cloud

GoTyme Bank Corporation; Gauteng; On-site; ZAR 480,000 - 720,000; Full time

Job summary

GoTyme Bank Corporation seeks an Incident Coordinator to maintain operational stability across its cloud-based platform. You will monitor health, coordinate responses, analyze root causes, and drive continuous improvement with engineering, SRE, cybersecurity, product, and business operations teams.

You will act as the first point of contact for incident notifications, manage communications, and support post-incident reviews. Fintech experience and ITIL familiarity are preferred.

Qualifications

• Experience in incident, problem, and change management processes.
• Ability to prioritise based on customer/business impact.
• Comfortable operating in high-pressure situations with a structured approach.

Responsibilities

• Monitor alerts, dashboards, and observability tools across cloud and application environments.
• Coordinate responses across incident priorities and support major incidents.
• Provide timely updates to stakeholders and draft incident summaries.
• Record incident details, timelines, and remediation actions.
• Identify trends and improvement opportunities across systems and processes.

Skills

Incident Management

Cloud Monitoring

Communication

Stakeholder Management

Education

Bachelor's degree

Tools

Jira Service Management

ServiceNow

Datadog

Grafana

Job description

GoTyme Bank Corporation seeks an Incident Coordinator to maintain operational stability across its cloud-based platform. You will monitor health, coordinate responses, analyze root causes, and drive continuous improvement with engineering, SRE, cybersecurity, product, and business operations teams.

You will act as the first point of contact for incident notifications, manage communications, and support post-incident reviews. Fintech experience and ITIL familiarity are preferred.