Incident Response & Coordination Specialist

GoTyme ZA (South Africa); Cape Town; On-site; ZAR 260,000 - 420,000; Full time

Job summary

GoTyme ZA (South Africa) is seeking an Incident Response Specialist to monitor cloud and application environments, triage incidents, and coordinate cross-team responses. You will manage incident communications and support runbooks in ITSM tooling, while identifying trends and opportunities to improve processes.

The role requires strong analytical thinking, excellent communication, and the ability to perform under pressure in a fast-paced fintech environment.

Qualifications

• Understanding of cloud environments (AWS, Azure, GCP) and modern SaaS components.
• Familiarity with monitoring/observability tools (CloudWatch, Datadog, Grafana, Splunk, ELK).
• Basic knowledge of networking, APIs, microservices, CI/CD pipelines, and common failure patterns.
• Experience working with ITSM tools (JSM, ServiceNow).
• Solid understanding of incident, problem, and change management processes.

Responsibilities

• Monitor alerts, dashboards, and observability tools across cloud and application environments.
• Triage incidents and escalate according to severity and impact.
• Coordinate responses across incident priorities and support major incidents.
• Provide timely updates to stakeholders and draft incident summaries for leadership.
• Maintain and improve incident workflows, runbooks, and alert rules in ITSM tooling.

Skills

Cloud environments

Monitoring/Observability

ITSM tools

Incident management

Communication

Tools

CloudWatch

Datadog

Grafana

Splunk

ELK

Jira Service Management

ServiceNow

Job description

GoTyme ZA (South Africa) is seeking an Incident Response Specialist to monitor cloud and application environments, triage incidents, and coordinate cross-team responses. You will manage incident communications and support runbooks in ITSM tooling, while identifying trends and opportunities to improve processes.

The role requires strong analytical thinking, excellent communication, and the ability to perform under pressure in a fast-paced fintech environment.