Inbound Call Center Agent - Entry Level (Richards Bay)

Isibanisezwe Holdings; Richards Bay; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Isibanisezwe Holdings seeks motivated Inbound Call Center Agents to join the Richards Bay team. This entry-level role offers hands-on customer service experience and the chance to develop communication and problem-solving skills in a structured call center environment.

You will handle inbound calls, provide accurate information, capture customer data, and escalate when needed, while meeting quality and attendance targets. On-site in Richards Bay; matric and strong English essential.

Qualifications

• Grade 12 / Matric is required and preferred.
• Strong verbal communication and listening skills in English.
• Basic computer literacy and data capture ability.
• Customer-focused attitude with willingness to learn.
• Problem-solving skills and attention to detail.
• Ability to stay calm under pressure and handle difficult conversations.
• Willing to work on-site in Richards Bay.
• No prior call center experience required; suitable for entry-level candidates.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Assist customers with general enquiries and account-related questions.
• Capture and update customer information on internal systems.
• Escalate complex queries to the relevant team or supervisor.
• Follow call handling procedures and company policies.
• Maintain confidentiality of information and meet targets for quality, productivity, and attendance.
• Provide clear and accurate information and support the wider team as needed.

Skills

Verbal communication

Listening skills

Basic computer literacy

Customer-focused

Problem-solving

Calm under pressure

Attention to detail

Willingness to work on-site

Education

Grade 12 / Matric

Job description

Isibanisezwe Holdings seeks motivated Inbound Call Center Agents to join the Richards Bay team. This entry-level role offers hands-on customer service experience and the chance to develop communication and problem-solving skills in a structured call center environment.

You will handle inbound calls, provide accurate information, capture customer data, and escalate when needed, while meeting quality and attendance targets. On-site in Richards Bay; matric and strong English essential.