Implementation Consultant

nCino; Johannesburg; On-site; ZAR 500,000 - 900,000; Full time

Job summary

nCino is seeking a client-focused analyst to run needs analysis workshops, translate requirements into structured deployment plans, and configure client instances in line with documented needs.

The role involves guiding clients from discovery through to a fully configured, live system, managing onboarding change requests, and coordinating with Sales, Account Management, and API Integration teams.

Qualifications

• 2+ years relevant experience.
• Understanding of JSON files.
• Attention to detail.
• Good people skills.
• Ability to extract information out of customers.
• Understanding of FICA.

Responsibilities

• Runs needs analysis workshops to gather and document client requirements.
• Translates client requirements into a clear, structured implementation plan.
• Configures each client's nCino instance in line with documented requirements.
• Conducts system walkthroughs with clients to demonstrate configured functionality and confirm it meets their needs.
• Manages change requests raised during onboarding, assessing impact on scope and timeline before incorporating changes into the build.
• Partners with Sales and Account Management on client handover and expectation setting.
• Liaises with API Integration teams where a client's implementation requires system integrations beyond core configuration.
• Acts as the client's guide from discovery through to a fully configured, live system.

Skills

Experience gathering requirements

JSON understanding

Attention to detail

People skills

Information extraction from customers

FICA knowledge

Job description

Curious Minds. Bold Ideas. Extraordinary Impact.
We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next - together.

Responsibilities

• Runs needs analysis workshops to gather and document client requirements
• Translates client requirements into a clear, structured implementation plan
• Configures each client's nCino instance in line with documented requirements
• Conducts system walkthroughs with clients to demonstrate configured functionality and confirm it meets their needs
• Manages change requests raised during onboarding, assessing impact on scope and timeline before incorporating changes into the build
• Partners with Sales and Account Management on client handover and expectation setting
• Liaises with API Integration teams where a client's implementation requires system integrations beyond core configuration
• Acts as the client's guide from discovery through to a fully configured, live system

Desired

• 2+ years relevant experience
• Understanding of JSON files
• Attention to detail,
• Good people skills
• Ability to extract information out of customers
• Understanding of FICA

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [e-mail].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
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