ICT Service Controller - Operations & Billing Lead

One Source ICT; Centurion; On-site; ZAR 320,000 - 520,000; Full time

Job summary

One Source ICT in Centurion is seeking a Service Controller to coordinate service operations in a dynamic ICT environment. This full-time on-site role focuses on managing service requests, scheduling work, and ensuring timely incident resolution.

You will monitor performance, maintain service records, support billing processes, and prepare related reports. The role requires strong analytical, financial, and communication skills to interface with customers and internal teams.

Qualifications

• Strong analytical skills for problem-solving, data interpretation, and service performance monitoring.
• Finance and accounting skills to support billing, cost tracking, and service-related financial processes.
• Financial reporting skills to compile, analyse, and present service and cost-related reports.
• Solid communication skills for clear interaction with customers, internal teams, and external partners.
• Experience in service coordination, operations, or ICT support is beneficial.
• Familiarity with ICT environments, ticketing systems, and basic service management principles is an advantage.
• Ability to work accurately under time pressure, prioritise tasks, and maintain attention to detail.

Responsibilities

• Coordinate and oversee service operations within the ICT environment.
• Manage service requests, schedule and track work orders.
• Ensure timely resolution of incidents and queries.
• Monitor service performance and maintain accurate records.
• Prepare related reports and support billing processes.
• Communicate with internal teams, vendors and customers to clarify requirements and ensure service agreements are met.

Skills

Analytical skills

Finance and accounting

Financial reporting

Communication

Service coordination

ICT environments

Ticketing systems

Attention to detail

Job description

One Source ICT in Centurion is seeking a Service Controller to coordinate service operations in a dynamic ICT environment. This full-time on-site role focuses on managing service requests, scheduling work, and ensuring timely incident resolution.

You will monitor performance, maintain service records, support billing processes, and prepare related reports. The role requires strong analytical, financial, and communication skills to interface with customers and internal teams.