Hybrid Retail Team Lead: Drive Sales & Service

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Bloemfontein is seeking a Retail Sales Team Lead to guide a store sales team and drive performance. You will coach, monitor KPIs, and ensure a superior customer shopping experience in a hybrid role.

The ideal candidate has 2+ years in retail with leadership experience, strong customer service, and a strong sales mindset. This position offers growth, hands-on leadership, and operational oversight for a reputable retailer.

Qualifications

• Minimum 2 years in retail sales or customer service with supervisory experience.
• Proven ability to motivate and lead a team.
• Excellent customer service and interpersonal skills.
• Strong sales acumen and results orientation.
• Proficient in POS systems and basic computer skills.

Responsibilities

• Lead and motivate a team of retail sales associates to achieve store targets.
• Provide exceptional customer service and address customer needs.
• Assist in training and onboarding new staff with ongoing coaching.
• Oversee daily store operations, cash handling and POS management.
• Maintain visual merchandising standards and store appearance.
• Monitor sales performance and implement growth strategies.
• Handle customer complaints professionally and escalate when needed.
• Support stock control and inventory management.
• Foster a positive, collaborative team environment.

Skills

Team leadership

Customer service

Sales driven

POS systems

Merchandising

Interpersonal communication

Job description

Placements24 in Bloemfontein is seeking a Retail Sales Team Lead to guide a store sales team and drive performance. You will coach, monitor KPIs, and ensure a superior customer shopping experience in a hybrid role.

The ideal candidate has 2+ years in retail with leadership experience, strong customer service, and a strong sales mindset. This position offers growth, hands-on leadership, and operational oversight for a reputable retailer.