Hybrid Cleaning Operations Lead — Drive Client Service

Placements24; Randburg; Hybride; ZAR 480 000 - 600 000; Plein temps

Avantages offerts par ce poste

Company vehicle or mileage reimb

Health insurance

Hybrid work arrangement

Career growth opportunities

Training and development

Résumé du poste

Placements24 in Randburg, Gauteng, seeks a Commercial Cleaning Operations Lead to oversee multiple commercial sites. The role blends on-site visits for quality checks with remote planning and reporting to drive service excellence.

You will lead cleaning teams, develop schedules, manage client requests, and ensure safety and regulatory compliance while maintaining strong client relationships and delivering consistent results.

Qualifications

• Proven experience in commercial cleaning operations management.
• Demonstrable knowledge of cleaning techniques, chemicals and equipment in commercial settings.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Experience in managing schedules and operational logistics.
• Ability to work effectively in a hybrid environment, balancing on-site and remote duties.
• Proficiency in using relevant software for scheduling, reporting, and communication.
• Strong organizational skills and attention to detail.
• A valid driver's license and reliable transportation for site visits.
• Must be based in or able to commute to Randburg, Gauteng.

Responsabilités

• Supervise and manage day-to-day cleaning operations for multiple commercial properties.
• Conduct regular site inspections to ensure quality standards and client requirements are met.
• Develop and implement cleaning schedules and protocols tailored to client needs.
• Manage and train cleaning staff, ensuring they are proficient in their tasks and follow safety procedures.
• Handle client inquiries, feedback, and complaints, ensuring prompt and satisfactory resolution.
• Manage inventory of cleaning supplies and equipment, ensuring efficient stock levels and proper maintenance.
• Ensure compliance with all health, safety, and environmental regulations.
• Collaborate with sales and account management teams to ensure smooth client onboarding and service delivery.
• Prepare operational reports for management, highlighting key performance indicators and areas for improvement.
• Contribute to the continuous improvement of cleaning processes and service delivery.

Connaissances

Leadership

Customer service

Scheduling

Communication

Operations management

Outils

Scheduling software

Description du poste

Placements24 in Randburg, Gauteng, seeks a Commercial Cleaning Operations Lead to oversee multiple commercial sites. The role blends on-site visits for quality checks with remote planning and reporting to drive service excellence.

You will lead cleaning teams, develop schedules, manage client requests, and ensure safety and regulatory compliance while maintaining strong client relationships and delivering consistent results.