HR Business Partner 1

Foundever®; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Foundever is seeking an HR Business Partner to partner with South African leadership and operations, delivering proactive, high-quality HR service aligned to client commitments.

You will guide managers through employee relations processes, drive HR policy adherence, and support a culture of performance and engagement across multiple sites. Strong employment law knowledge, coaching skills, and change-management experience are essential.

Qualifications

• Bachelor’s degree in Human Resource Management or Industrial Psychology is essential.
• 3–5 years of HRBP experience in the BPO sector is essential.
• Proven track record with CCMA and IR issues is essential.

Responsibilities

• Provide guidance and support to Operations on HR best practices and ensure consistent measurement across sites.
• Coach Operations Managers on Absence, Performance, Discipline, and Employee Relations issues.
• Advise site leadership on employment law compliance and HR policies.

Skills

Employment legislation

Communication skills

Change management

Problem solving

Negotiation

Attention to detail

Team collaboration

Education

Bachelor's degree in HRM or Industrial Psychology

Job description

As a Foundever HR Business Partner, you will partner with the South African leadership and operational teams to deliver a proactive, high-quality and commercially aligned HR service. The role is responsible for providing guidance and support on day-to-day HR matters, advising and coaching operational managers through employee relations processes, and ensuring consistent service delivery in line with agreed SLAs, business objectives and client commitments.

This role requires a strong balance of people-centric HR support, sound employee relations expertise, commercial awareness and continuous process improvement, while fostering a positive employee experience and contributing to a high-performing, engaged workforce.

Primary Responsibilities

• Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
• Guide and coach Operational Line Managers on all HR related issues, in particular:
  • Absence Management
  • Performance Management
  • Capability
  • Discipline and Grievance
  • Non-agent Recruitment and Selection
  • Employment Law
  • Employee Relations
  • Human Resource Policies and Procedures
• Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
• Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
• Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
• Lead and support the delivery of HR projects and strategic people initiatives that drive business transformation and organisational effectiveness, including restructuring, change management and broader group-wide HR programmes.
• Proactively identify and implement opportunities to streamline, optimise and enhance HR processes, improving efficiency, consistency and the overall experience for employees and operational stakeholders.
• Support EverConnect initiatives at a local and regional level.
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Experience Requirements

• A bachelor’s degree in Human Resource Management or Industrial Psychology is essential.
• 3 – 5 years’ experience in an HRBP role within the BPO sector - Essential
• Proven track record with CCMA and IR Issues - Essential
• Experience in supporting changes in the business process.
• Experience partnering with and providing HR support to multiple line managers, departments and operational areas across a business.

Skills Requirements

• Excellent knowledge of current employment legislation
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with employees at all levels
• Ability to support change initiatives, with a good understanding of the principles of change management
• Strong skills in problem-solving, conflict resolution, motivation and negotiation
• Assertive with a can-do attitude
• Attention to detail and ability to work within a fast-paced, highly energetic environment
• Able to make positive contributions towards business improvement and teamwork.