Housekeeping Floor Supervisor

HotelJobs; Wes-Kaap; On-site; ZAR 201,000 - 290,000; Full time

Job summary

HotelJobs is seeking a Floor Supervisor for the Housekeeping division to maintain guest rooms and public areas in a clean, orderly state. You will coordinate daily housekeeping operations and supervise room attendants to ensure high guest satisfaction.

Responsibilities include daily room allocations, organizing room making, and addressing guest needs promptly, with training support from the Housekeeping Manager. Flexibility to work weekends/holidays is required.

Qualifications

• Must have good understanding of the English language.
• Competence with computer software (i.e. Excel, Word, etc)
• Experience in the Hospitality Industry will be advantageous.
• Floor Supervisory experience in Housekeeping is required.

Responsibilities

• Ensure smooth operation of the floor assigned.
• Supervise Room Attendants and organize room making.
• Daily allocation of rooms and deep cleaning tasks.
• Maintain cleanliness of guest rooms, corridors and heart of the house area.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Housekeeping Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.

Skills

Floor supervision

English language

Computer literacy

Hospitality industry experience

Tools

Opera PMS

Micros System

Job description

VACANCY: HOUSEKEEPING FLOOR SUPERVISOR Ref No: KBH 2026/09HSKFS

POSITION: FLOOR SUPERVISOR HSK

DEPARTMENT: ROOMS DIVISION

REPORTS TO: HOUSEKEEPING MANAGER/MANAGERESS /GENERAL MANAGER

RESPONSIBLE FOR: ALL HOUSEKEEPING EMPLOYEES

CLOSING DATE: 01st of September 2026

Function:

We are looking for a Floor Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards . You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities. You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities.

Main Duties and Responsibilities:

• responsible for smooth operation of the floor assigned.
• Responsible for the performance of floor boys.
• Supervise Room Attendants
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK/Housekeeping Manager.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Housekeeping Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.
• To assist in ensuring the strict control of room keys and section keys.
• To respect schedules, terms and deadlines as agreed with by Management.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.

Prerequisites:

• Must have good understanding of the English language.
• Competence with computer software (i.e. Excel, Word, etc)
• Experience in the Hospitality Industry will be advantageous.
• Floor Supervisory experience in Housekeeping is required.
• Must be willing to work flexible hours, weekends and public holidays.
• Experience in Opera and Micros systems will be an advantage