Host

Sun International; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Sun International is seeking a front-of-house host to warmly greet guests, manage reservations, seat guests, and monitor dining areas for a premium experience. You will handle billing, assist guests with menu information, and promote promotions as part of daily operations.

The role requires a customer-first mindset, strong communication, and teamwork to ensure seamless restaurant service at Sun International venues in Cape Town.

Qualifications

• Front-of-house hospitality mindset and guest-centric approach.
• Ability to communicate clearly and warmly with guests.
• Willingness to upsell beverages and menu items.
• Team player with a professional appearance and demeanor.

Responsibilities

• Greet guests warmly and manage reservations.
• Seat guests and monitor dining areas for availability and cleanliness.
• Handle cashiering and billing transactions for food and beverage services.
• Provide accurate information on menu items and promotions.
• Upsell promotions where appropriate and coordinate with kitchen staff.

Skills

Guest service

Communication

Upselling

Teamwork

Reservations handling

Education

Matric / Grade 12

Tools

POS system

Job description

Job Purpose

To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Identify issues with regards the restaurant floor appearance/ functioning of equipment and
• Systems
• Check overall cleanliness of the front of house restaurant operations
• Assist with answering the telephone in the restaurant and taking restaurant reservations for
• the day
• Be aware of and comply with health, safety, hygiene and environmental regulations in the
• Outlets
• Use and store operating equipment in line with specifications and safety regulations
• Resolve or report on any anomalies to the required standards

Hosting

• Welcome and check guest bookings
• Seat guests at their respective tables
• Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait
• times for guests (if relevant),
• Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Be attentive to guest needs within the outlet
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Leverage opportunities to upsell on promotional items

Cashiering Services

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system
• Place guest feedback questionnaires in folders with billing
• Arrange all house accounts prior to service
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary