Help Desk Administrator

Water Tower Group; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Quantum Insights is seeking a dedicated Help Desk Administrator to provide technical support for employees and clients. You will troubleshoot hardware and software, manage user accounts, and maintain security permissions while delivering excellent customer service.

The role involves handling requests via multiple channels, installing software, and staying current with tech trends. On-call rotation is part of the duties, with a strong emphasis on collaboration and problem-solving.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Minimum of 2 years in a help desk or technical support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with troubleshooting hardware and software issues.
• Familiarity with networking concepts and protocols.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

Responsibilities

• Respond to and resolve support requests from employees and clients via phone, email, or in person.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install and configure software applications and updates.
• Maintain and update user accounts and security permissions.
• Monitor and maintain network and system performance.
• Collaborate with IT team to identify and implement process improvements.
• Document and track all support requests and resolutions in our ticketing system.
• Provide training and guidance to employees on technology best practices and procedures.
• Stay up-to-date on emerging technologies and industry trends.
• Participate in after-hours on-call support rotation as needed.

Skills

Windows

Mac OS

Troubleshooting

Customer service

Networking basics

Ticketing system

Communication skills

Team collaboration

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Quantum Insights is seeking a highly motivated and skilled Help Desk Administrator to join our team on a full-time basis. As a Help Desk Administrator, you will be responsible for providing technical support and assistance to our internal employees and external clients. This is a great opportunity for someone who is passionate about technology and enjoys helping others.

Key Responsibilities:

• Respond to and resolve technical support requests from employees and clients via phone, email, or in person
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals
• Install and configure software applications and updates
• Maintain and update user accounts and security permissions
• Monitor and maintain network and system performance
• Collaborate with IT team members to identify and implement process improvements
• Document and track all support requests and resolutions in our ticketing system
• Provide training and guidance to employees on technology best practices and procedures
• Stay up-to-date on emerging technologies and industry trends
• Participate in after-hours on-call support rotation as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a help desk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware and software issues
• Familiarity with networking concepts and protocols
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus

At Quantum Insights, we value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees. We offer competitive salary and benefits packages, as well as opportunities for career growth and development. If you are a self-starter with a passion for technology and helping others, we would love to hear from you.