Health Admin & Client Services Specialist

Zohorecruit; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Zohorecruit in Pretoria, South Africa is seeking a detail-oriented Short-Term & Health Administration Assistant to support advisers with new business processing, client servicing, and policy administration. The role emphasizes accuracy, compliance with FAIS, and strong service delivery in a fast-paced environment.

You will liaise with insurers, handle queries, assist with claims, maintain client records, and prepare renewal documentation while providing general administrative support to

Qualifications

• Matric (Grade 12) or equivalent.
• 1-3 years' experience in financial services, short-term, or health insurance.
• Knowledge of FAIS and compliance processes.
• Strong administration, organisational, and communication skills.
• Experience working with CRM systems.
• Bilingual in English and Afrikaans (advantageous).
• Client-focused, professional and highly organised with attention to detail.
• Strong interpersonal and communication skills; able to multitask under pressure.

Responsibilities

• Capture and submit new business for short-term and health insurance, ensuring documentation is complete and compliant.
• Liaise with insurers to follow up on applications, policy changes, and outstanding requirements.
• Provide client support by handling queries, policy updates, and general servicing.
• Assist with claims submission and track progress until finalisation.
• Maintain accurate client records and ensure FAIS compliance.
• Prepare renewal documentation and assist with annual policy reviews.
• Provide general administrative and operational support to advisers.

Skills

Attention to detail

Customer-focused

Communication

English Afrikaans bilingual

Education

Grade 12 / Matric

Tools

CRM software

Job description

Zohorecruit in Pretoria, South Africa is seeking a detail-oriented Short-Term & Health Administration Assistant to support advisers with new business processing, client servicing, and policy administration. The role emphasizes accuracy, compliance with FAIS, and strong service delivery in a fast-paced environment.

You will liaise with insurers, handle queries, assist with claims, maintain client records, and prepare renewal documentation while providing general administrative support to