Head Waitress | Dubai | 5-Star Luxury Hotel

HotelJobs; South Africa; Sur place; ZAR 125 000 - 151 000; Plein temps

Avantages offerts par ce poste

Accommodation

meals on duty

transport

medical insurance

annual leave

Résumé du poste

HotelJobs in Dubai is seeking an experienced Head Waitress to lead service teams and deliver exemplary guest experiences in a 5-star luxury hotel.

You will supervise service during peak hours, mentor staff, coordinate with kitchen and bar, and ensure flawless dining with impeccable presentation and guest satisfaction.

Qualifications

• Minimum 3–5 years in luxury hotel or upscale restaurant service.
• At least 1 year in a supervisory or senior waitressing role.
• Strong leadership, guest focus, and communication skills.

Responsabilités

• Lead and supervise the waitressing team during service.
• Deliver exceptional guest service with personalized attention.
• Coordinate daily activities of service staff and allocate sections.
• Train and mentor staff to uphold luxury standards.
• Monitor service quality and maintain accuracy in billing when required.
• Maintain knowledge of menu and assist with guest inquiries.
• Ensure hygiene, safety, and stock monitoring.
• Coordinate with restaurant management, kitchen, and bar for seamless service.

Connaissances

Leadership

Guest service

Communication

Organization

Attention to detail

Team player

Flexibility

Presentation

Problem solving

Description du poste

Head Waitress | Dubai | 5-Star Luxury Hotel

We are seeking an experienced HEAD WAITRESS to lead service teams and deliver exceptional guest experiences in a luxury 5-star hotel in Dubai.

Head Waitress - Role Overview

As the Head Waitress, you will be responsible for overseeing daily restaurant operations during service, ensuring guests receive outstanding and personalized attention while maintaining luxury hospitality standards. This leadership role combines hands-on guest service with team supervision, service coordination, and operational excellence. You will support management in driving service quality, mentoring team members, and ensuring all restaurant procedures are followed consistently. The successful candidate will demonstrate strong leadership skills, exceptional attention to detail, and the ability to inspire a team while creating memorable dining experiences for guests.

Head Waitress - Key Responsibilities

• Service Leadership: Lead and supervise the waitressing team during service, ensuring smooth and efficient restaurant operations.
• Guest Experience: Deliver exceptional guest service and ensure all guests receive personalized attention throughout their dining experience.
• Team Supervision: Coordinate daily activities of waiters and waitresses, allocating sections and monitoring performance.
• Training & Mentorship: Support the onboarding and ongoing training of service staff to maintain luxury hospitality standards.
• Quality Control: Monitor service delivery to ensure consistency, professionalism, and attention to detail.
• Menu Knowledge: Maintain comprehensive knowledge of food and beverage offerings and assist staff with recommendations and guest queries.
• Upselling: Encourage and support service staff in maximizing sales opportunities through effective menu recommendations.
• Complaint Resolution: Handle guest concerns professionally and efficiently, ensuring satisfactory outcomes and guest retention.
• Operational Coordination: Liaise closely with restaurant managers, kitchen teams, and bar staff to ensure seamless service flow.
• Table Management: Oversee table allocations, reservations, and seating arrangements to maximize guest satisfaction.
• Cash Handling: Assist with billing procedures and ensure accurate processing of guest transactions where required.
• Hygiene & Safety: Ensure compliance with all food safety, hygiene, and health and safety regulations.
• Stock Monitoring: Assist management in monitoring operating supplies and reporting stock requirements when necessary.
• Opening & Closing Procedures: Support and oversee restaurant opening, closing, and shift handover procedures.
• Operational Excellence: Contribute to achieving departmental goals through outstanding leadership and service execution.

Candidate Profile

• Experience: Minimum 3-5 years' experience in luxury hotel or upscale restaurant service, including at least 1 year in a supervisory or senior waitressing role.
• Leadership Skills: Proven ability to lead, motivate, and develop service teams in a fast-paced hospitality environment.
• Guest Focus: Strong commitment to providing exceptional guest service and creating memorable dining experiences.
• Communication: Excellent verbal communication and interpersonal skills with confidence in guest interactions.
• Service Standards: Strong understanding of luxury hospitality service procedures and fine dining etiquette.
• Problem Solving: Ability to respond calmly and professionally to guest concerns and operational challenges.
• Organization: Strong time-management and organizational skills with the ability to prioritize effectively during busy service periods.
• Attention to Detail: Commitment to maintaining the highest standards of presentation, cleanliness, and service quality.
• Team Player: Able to collaborate effectively with restaurant management, kitchen staff, and fellow team members.
• Flexibility: Willingness to work shifts, weekends, evenings, and public holidays as required.
• Presentation: Professional appearance and positive attitude suited to a luxury hospitality environment.

Salary on Offer

Salary: AED 2,500 - 3,000 Basic Salary

Benefits

• Accommodation
• meals on duty
• transport
• medical insurance
• annual leave