Head : Voice Technology

Absa Bank; Gauteng; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading financial institution in South Africa is seeking a specialist in voice and video technology. The role involves applying security best practices across voice platforms, ensuring compliance with regulatory requirements, and conducting regular risk assessments. The ideal candidate has over 5 years of experience in leadership roles, expertise in SIP protocols, VoIP, and video conferencing technologies. Strong mentorship and team development skills are essential for optimizing costs and driving stakeholder engagement.

Qualifications

• 5+ years in voice/video technology roles, with at least 3–5 years in a leadership or specialist capacity.
• Strong knowledge of security protocols and compliance frameworks.
• Proven ability to mentor and develop technical teams.

Responsibilities

• Apply security best practices across voice platforms.
• Ensure compliance with regulatory requirements.
• Conduct risk assessments and audits.

Skills

SIP protocols

VoIP

SBCs

Networking fundamentals

MPLS

Video conferencing technologies

Microsoft Teams

Webex

Contact center technologies

Mentorship

Tools

Automation tools

Video codecs

PBX systems

Yealink

Job description

• Apply security best practices across voice platforms, including encryption and authentication.
• Ensure compliance with regulatory requirements and internal governance frameworks.
• Conduct regular risk assessments and audits to maintain a robust security posture.
• Apply security best practices across voice platforms, including encryption and authentication.
• Ensure compliance with regulatory requirements and internal governance frameworks.
• Conduct regular risk assessments and audits to maintain a robust security posture.
• Advanced knowledge of :
• Session Border Controllers (SBCs) for SIP trunking and security.
• LAN / WAN networking, QoS, routing, MPLS.
• SIP protocols, RTP, and voice codecs.
• Video conferencing technologies and protocols (H., WebRTC, video codecs).
• Hybrid voice and video solutions combining on-prem and cloud.
• Familiarity with automation tools for provisioning and monitoring.
• years in voice / video technology roles, with at least 3–5 years in a leadership or specialist capacity.
• Expertise in VoIP, SIP, SBCs, PBX systems, and video conferencing platforms.
• Strong knowledge of networking fundamentals, QoS, MPLS, and security protocols.
• Experience with Microsoft Teams, Webex, Yealink, and contact center technologies.
• Proven ability to mentor and develop technical teams while driving cost optimization and stakeholder engagement.

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