Head of IT and Facilities Management

Human Accent; Gauteng; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading pharmaceutical company in Gauteng is seeking a Head of IT and Facilities Management to maintain effective IT operations and oversee the building maintenance. The ideal candidate will have 12 years of IT experience and extensive knowledge of Microsoft server infrastructures. This role requires excellent leadership skills and experience managing third-party providers. Interested candidates should attach their CV, qualifications, ID, and driver's license.

Qualifications

• 12 years' experience in IT.
• 6 years in a Microsoft server infrastructure environment in a senior role.

Responsibilities

• Maintain a stable and efficient IT environment.
• Manage and maintain Azure environment.
• Oversee routine maintenance and ensure building systems function optimally.

Skills

Windows Server

Smartsheet

Azure Environment

Sweet Process

Office 365 Admin Portal

Education

Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM

Azure administration-related certification

Office 365 administration certification

Power BI foundation

Job description

Overview

Our well-established client in the pharmaceutical industry has a vacancy available for Head of IT and Facilities Management based in Parktown.

Main Purpose of Job

IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

Facilities: Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Key Performance Areas (Core, essential responsibilities – outputs of the position)

IT:

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT-related projects and queries
• Interact with various IT Service Providers to complete specific required tasks
• Manage outstanding support tasks with IT Service Providers. Ensure all Service Provider Support Tickets are closed by the service provider for follow-up and future audits
• Pastel account management and administration
• Meet on a monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendations regarding possible improvements
• Manage and monitor server performance and health checks
• All IT procurement, including quotations, CAPEX requests, approval and placing of orders
• Interact with various IT Service Providers to complete specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain the highest security standards
• Evaluate all current infrastructure and suggest/implement improvements
• Complete and update the IT Budget as and when required
• Manage IT expenses and costs within the budget
• Review services provided by service providers to ensure they are efficient, up to date and best practice
• Conduct IT induction and training on various applications
• Maintaining registers relating to cell phones given to staff members
• Maintain registers relating to IT-related assets given to staff

Facilities:

• Building Maintenance
• Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety
• Ensure compliance with health, safety, and environmental regulations
• Security
• Source, negotiate, and oversee contracts with service providers for security services
• Conducting gap analysis to ensure any new risks are identified and closed
• Vendor and Contract Management
• Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services
• Ensure timely delivery of contracted services within the agreed SLA
• Project Management
• Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades
• Cleaning services
• Responsible for managing outsourced cleaning staff, including daily tasks
• Account management with the service provider in line with SLA
• Reception management
• Managing the receptionist and all relevant duties relating to reception
• Generator Management
• Manage SLA with outsourced generator provider
• Scheduling quarterly inspections and major services
• Coffee Machine Management and general cutlery
• Responsible for the upkeep and maintenance of all coffee machines, including cleaning, repairs and services
• Responsible for ensuring cutlery is checked regularly and that a process is in place for the replacement of broken/stolen items
• HVAC System
• Manage HVAC service provider for monthly minor and major service, including ad hoc repairs and maintenance
• Company Vehicles
• Management of company vehicle license renewals and roadworthiness
• Responsible for all vehicle repairs, services, and maintenance
• Outdoor and Garden
• Upkeep and maintenance of general outside area, including garden, irrigation and any building structures (painting, repairs etc.)
• Ensure that all the maintenance equipment is well-maintained and kept safe
• Maintenance of SOP’s
• Updating of SOPs relating to all of the above to ensure high levels of service delivery and safekeeping of company assets

Minimum Requirements:

EDUCATION

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
• Azure administration-related certification
• Office 365 administration certification
• Power BI foundation

EXPERIENCE

• 12 years' experience in IT
• 6 years in a Microsoft server infrastructure environment in a senior role

SKILLS/PHYSICAL COMPETENCIES

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

DESIRABLE SKILLS & EXPERIENCE:

• Experience managing employees within an IT environment
• Sound understanding of computer systems, LAN/WAN design, and project implementation
• Managing 3rd party providers and suppliers
• Excellent organisational and leadership skills
• At least 2 years in an Azure environment
• Experience in information technology budget forecast and management

Please attach cv, qualification, id and driver\'s license