Head of Business Enablement

Boardroom Appointments; Johannesburg; On-site; ZAR 1,800,000 - 3,600,000; Full time

Job summary

Boardroom Appointments is seeking a Head of Business Enablement (Gen-AI) on a contract basis to drive enterprise-wide Gen-AI adoption and value realisation. You will bridge business and technology, prioritise demand, and translate needs into measurable outcomes.

You will lead an enablement function across business units, oversee governance forums, and ensure knowledge transfer and auditable artefacts while delivering tangible business value.

Qualifications

• Proven experience in business enablement, transformation, or adoption-led roles.
• Experience leading operating models within complex organisations.
• Experience leading multidisciplinary teams in delivery-focused environments.
• Strong understanding of Generative AI concepts and enterprise adoption.
• Strong communication, facilitation, and influencing skills.

Responsibilities

• Own the end-to-end business enablement operating model.
• Lead and manage the enablement team across business units.
• Ensure service continuity, onboarding, and knowledge management.
• Drive a delivery culture focused on practical outcomes and adoption.
• Act as the translation layer between business and engineering teams.
• Track delivery progress and ensure alignment between stakeholders.
• Define and manage SLAs, KPIs, and performance metrics.

Skills

Gen-AI

Enablement

Stakeholder mgmt

Delivery leadership

Governance

Job description

About the job Head of Business Enablement

HEAD OF BUSINESS ENABLEMENT (GEN-AI) - Contract position

A leading organisation is seeking a Head of Business Enablement to drive the adoption and value realisation of Generative AI across the enterprise.

This is a strategic leadership role responsible for building and managing a business-facing enablement capability, ensuring effective adoption of Gen-AI solutions while aligning business demand with technology delivery.

THE ROLE

You will lead a Gen-AI enablement function, acting as the bridge between business stakeholders and technology teams, ensuring demand is effectively prioritised, delivered, and translated into measurable business value.

Key responsibilities include:

• Owning the end-to-end business enablement operating model
• Leading and managing the enablement team across business units
• Ensuring service continuity, onboarding, and knowledge management
• Driving a delivery culture focused on practical outcomes and adoption

Stakeholder Management & Engagement

• Acting as the primary interface between business and technology leadership
• Leading governance forums, including operational reviews and steering sessions
• Providing transparent communication on delivery progress, adoption, and value
• Influencing stakeholders across executive and operational levels

Demand Intake, Triage & Prioritisation

• Owning the intake and prioritisation of Gen-AI-related demand
• Translating business needs into clear problem statements and delivery backlogs
• Distinguishing between tactical enablement and strategic platform initiatives
• Ensuring visibility and tracking across all demand pipelines

Orchestration with Technology Teams

• Acting as the translation layer between business and engineering teams
• Overseeing structured escalation of complex requirements
• Tracking delivery progress and ensuring alignment between stakeholders
• Supporting delivery through clear articulation of value, risks, and dependencies
• Ensuring compliance with organisational governance, security, and data policies
• Maintaining risk, issue, and decision logs
• Ensuring all enablement artefacts are auditable and stored appropriately
• Defining and managing SLAs, KPIs, and performance metrics
• Producing operational and executive-level reporting
• Tracking adoption, throughput, reuse, and stakeholder satisfaction
• Driving continuous improvement based on data and insights
• Leading onboarding, tooling setup, and initial operating model deployment
• Driving early delivery of enablement assets (templates, playbooks, tools)
• Ensuring structured knowledge transfer and sustainable handover

WHAT WE ARE LOOKING FOR

Key requirements:

• Proven experience in business enablement, transformation, or adoption-led roles
• Experience leading operating models within complex organisations
• Experience leading multidisciplinary teams in delivery-focused environments
• Strong understanding of:
  • Generative AI concepts and enterprise adoption
  • Business-to-technology translation and solutioning
  • Governance, reporting, and performance frameworks
• Strong communication, facilitation, and influencing skills

Advantageous:

• Experience within financial services or regulated industries
• Exposure to managed service delivery models
• Experience working within Centre of Excellence (CoE) environments

WHO YOU ARE

• A strategic leader with strong commercial and delivery focus
• A connector between business and technology teams
• Outcome-driven with a focus on measurable value
• A strong communicator who can influence at all levels
• Structured, disciplined, and governance-oriented
• Adaptable and comfortable in fast-evolving environments

WHY THIS ROLE

• Opportunity to lead enterprise-wide Gen-AI adoption initiatives
• High-impact role at the intersection of business and technology
• Exposure to cutting-edge AI and digital transformation programmes
• Strong visibility with executive leadership and key stakeholders
• Opportunity to shape operating models and drive measurable business value