Head of Aquatics - Luxury Resort

Placements24; LegKraal Gate; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health & wellness programs

Annual leave benefits

Employee discounts

Career growth opportunities

Job summary

Placements24 is seeking a Head of Aquatics for a luxury resort in Mahikeng, North West. You will oversee pools, water features, and aquatic activities, ensuring safety, cleanliness, and exceptional guest service.

You will lead lifeguards, instructors, and attendants, implement training programs, and maintain compliance with health and safety standards to deliver unforgettable leisure experiences for resort guests.

Qualifications

• 5+ years in a supervisory or management role within aquatics.
• Current Lifeguarding, CPR, and First Aid certifications are mandatory.
• Experience in a high-end resort, hotel, or leisure complex is preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to develop and implement effective training programs.
• Proactive approach to identifying safety hazards.

Responsibilities

• Oversee daily operations of all pools, water features, and aquatic activity centers.
• Develop safety policies and procedures for all aquatic areas and ensure compliance with standards.
• Manage, train, and schedule lifeguards, swim instructors, and pool attendants.
• Conduct regular in-service training on water safety, emergency response, and customer service.
• Maintain and coordinate with maintenance/housekeeping to keep pool areas clean and presentable.
• Plan and execute water-based activities, events, and guest programs.
• Manage procurement and inventory of aquatic equipment, supplies, and safety gear.
• Monitor water quality and chemical levels to meet health standards.
• Handle guest inquiries, feedback, and complaints related to aquatic facilities.
• Contribute to the resort’s overall guest experience strategy and aquatic offerings.

Skills

Leadership

Lifeguard cert

CPR certified

First Aid cert

Water Safety Instr

Water quality management

Guest service

Staff training

Safety compliance

Job description

About the Role

Our client, an exclusive luxury resort celebrated for its world-class amenities and exceptional guest experiences, is seeking a dynamic and experienced Head of Aquatics to manage all water-based facilities and activities in Mahikeng, North West . This leadership position involves overseeing the operation of multiple swimming pools, water sports, and aquatic entertainment areas, ensuring the highest standards of safety, cleanliness, and guest service. The Head of Aquatics will lead a team of lifeguards, instructors, and pool attendants, implementing rigorous training programs and maintaining compliance with all health and safety regulations. This role is perfect for an individual with extensive aquatic management experience, a passion for hospitality, and a commitment to providing unforgettable leisure experiences for resort guests within the North West province.

Key Responsibilities

• Oversee the daily operations of all resort swimming pools, water features, and aquatic activity centers.
• Develop and implement comprehensive safety policies and procedures for all aquatic areas, ensuring strict compliance with local and international standards.
• Manage, train, and schedule a team of lifeguards, swim instructors, and pool attendants.
• Conduct regular in-service training sessions for aquatic staff on water safety, emergency response, and customer service.
• Ensure all pool areas are meticulously maintained, clean, and presentable at all times, coordinating with maintenance and housekeeping departments.
• Plan and execute a variety of water-based recreational activities, events, and programs for guests.
• Manage the procurement and inventory of aquatic equipment, supplies, and safety gear.
• Monitor water quality and chemical levels, ensuring they meet all health and safety standards.
• Handle guest inquiries, feedback, and complaints related to aquatic facilities in a professional and timely manner.
• Contribute to the resort's overall guest experience strategy, ensuring seamless integration of aquatic offerings.

Requirements

• Proven experience in aquatic facility management, preferably within a high-end resort, hotel, or leisure complex.
• A minimum of 5 years in a supervisory or management role within aquatics.
• Current Lifeguarding, CPR, and First Aid certifications are mandatory.
• Certification as a Water Safety Instructor is highly desirable.
• Strong knowledge of pool operations, water chemistry, maintenance, and safety regulations.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service skills with a keen eye for detail.
• Ability to develop and implement effective training programs.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A proactive approach to identifying and resolving potential safety hazards.

Benefits

Our client offers a competitive salary package commensurate with experience and the level of responsibility, along with attractive resort-specific benefits. Comprehensive health and wellness programs are available to employees. Opportunities for career advancement within a prestigious international hospitality group are significant. Generous annual leave and employee discounts on resort services are provided. This role offers the unique opportunity to work in a stunning environment in Mahikeng, North West , overseeing premium leisure facilities and contributing to the exceptional guest experience that defines our client's brand within the vibrant Leisure & Sports hospitality sector.