Head Guide

Phoenix Recruitment; KwaZulu-Natal; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Luxury Lodge in Nambiti Private Game Reserve seeks an experienced and confident Head Guide to lead the guiding team and deliver exceptional safari experiences.

The role focuses on guest safety, hosting and mentorship, with responsibilities spanning guiding operations, equipment checks, and staff development in a Big 5 reserve setting.

Qualifications

• FGASA Level 2 (NQF 4) certification required.
• Current First Aid qualification required.
• DEAT and NDT registration required.
• Valid driver’s licence and PDP.
• ARH - Advanced Rifle Handling is required.
• Lead Trails Guide qualification would be advantageous.
• At least 5 years guiding on a Big 5 reserve.
• Strong technical and analytical problem-solving skills.
• Proven team leadership and mentorship abilities.
• Excellent guest relations and hosting confidence.

Responsibilities

• Lead the guiding team and deliver exceptional safari experiences.
• Share knowledge of wildlife, conservation and environment.
• Host guests and maintain high guest relations.
• Tailor safari experiences to guest interests while following reserve procedures.
• Oversee vehicle readiness and guiding equipment checks.
• Maintain safe firearm-handling practices and comply with procedures.
• Coordinate guiding activities and maintain service standards.
• Identify training needs and mentor junior guides.

Skills

Team leadership

Mentorship

Guest relations

Communication

Problem solving

Analytical thinking

Professional hosting

Safety awareness

Education

FGASA Level 2 (NQF 4)

First Aid qualification

Lead Trails Guide (advantage)

Job description

Luxury Lodge in Nambiti Private Game Reserve is looking for an experienced and confident Head Guide to join their team.

The successful candidate will lead the guiding team, deliver exceptional safari experiences and maintain high standards of guest safety, hosting and mentorship.

Duties

Guiding & Guest Experience

• Conduct informative and engaging game drives while prioritising guest safety.
• Share knowledge of wildlife, conservation and the reserve’s natural environment.
• Host guests confidently and maintain excellent guest relations.
• Tailor safari experiences to guest interests while following reserve procedures.

Team Leadership & Mentorship

• Lead, support and mentor the guiding team.
• Coordinate guiding activities and maintain consistent service standards.
• Identify training needs and support the development of junior guides.
• Communicate effectively with lodge management and other departments.

Equipment & Safety

• Oversee vehicle readiness and guiding equipment checks.
• Report technical faults and coordinate maintenance requirements.
• Maintain safe firearm-handling practices and follow applicable operating procedures.
• Ensure guiding activities comply with lodge and reserve safety standards.

Requirements

• FGASA Level 2 (NQF 4).
• A valid First Aid qualification.
• A valid driver’s licence and Professional Driving Permit (PDP).
• DEAT and NDT registration.
• Advanced Rifle Handling (ARH).
• Lead Trails Guide qualification would be advantageous.
• An advanced 4x4 driving qualification would be advantageous.
• At least 5 years’ guiding experience on a Big 5 reserve.
• Strong technical skills and an analytical approach to problem-solving.
• Proven team leadership and mentorship skills.
• Excellent guest relations skills and confidence when hosting.
• Professional presentation and strong verbal communication skills.
• A mature, confident and dependable approach.
• Sober habits.