Hardware Retail Store Manager In Training

Dante Personnel Recruitment (Pty) Ltd; Mbombela (Nelspruit); On-site; ZAR 420,000 - 640,000; Full time

Job summary

Carrol Boyes in Mbombela (Nelspruit) seeks a Store Manager to lead a premium retail team, drive sales, and uphold brand standards. You will manage stock, visuals, and customer experience while ensuring compliance with policies and procedures.

The role emphasizes people development, KPI analysis, and flawless store operations in a high-end environment. A track record in luxury retail and strong leadership are essential.

Qualifications

• Minimum 5 years of retail and retail management experience.
• Demonstrated ability to train employees and be an effective salesperson.
• Strong customer service, stock management and communication skills.
• Luxury brands experience an advantage.
• Additional qualification an advantage.

Responsibilities

• Drive store sales to achieve and exceed targets.
• Lead by example on the sales floor and close sales with customers.
• Analyse sales reports, trends and KPIs to identify opportunities.
• Implement promotional activities and visual merchandising standards.
• Recruit, onboard, train and develop store staff.
• Oversee daily store operations, cash handling, and stock control.

Skills

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Passion for retail

Proactive

Detail oriented

Organised

Integrity & ethics

Education

Additional qualification an advantage

Job description

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

As a Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Responsibilities

Sales and Commercial Performance

Drive store sales to achieve and exceed set targets.

Actively lead by example on the sales floor, engaging customers and closing sales.

Analyse sales reports, trends, and KPIs to identify opportunities for growth.

Implement promotional activities and visual merchandising standards in line with brand guidelines.

Customer Experience

Ensure delivery of exceptional, consistent customer service always.

Resolve customer queries and complaints professionally and timeously.

Maintain strong floor presence to drive engagement and service standards.

People Management and Leadership

Recruit, onboard, train, and develop store staff.

Create and manage staff schedules to ensure optimal coverage.

Motivate, coach, and manage performance of the team.

Conduct performance discussions and implement corrective action where required.

Ensure adherence to company disciplinary, attendance, and HR policies.

Operational Management

Oversee daily store operations, including opening and closing procedures.

Ensure accurate cash handling, banking, and reconciliation.

Maintain stock integrity through effective stock control, cycle counts, and shrinkage prevention.

Ensure compliance with health, safety, and security requirements.

Stock and Inventory Control

Manage stock levels to ensure availability while minimising overstock.

Investigate and resolve stock discrepancies.

Ensure correct processing of transfers, deliveries, and customer orders.

Reporting and Administration

Complete daily, weekly, and monthly reports accurately and on time.

Communicate operational challenges and performance updates to management.

Maintain accurate records in line with company procedures.

Qualifications and Experience

Additional qualification an advantage

Minimum 5 years of retail and retail management experience

Demonstrated ability to train employees and be an effective salesperson

Strong customer service, stock management and communication skills

Luxury brands experience an advantage

Skills and Competencies

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Passion for retail and customer experience

Proactive and solution-oriented

Detail oriented and organised

Reliable and dependable

Professional and brand aligned

Demonstrates personal integrity and strong ethical standards