Store Manager - Winelands

Carrol Boyes; Paarl; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Carrol Boyes in Paarl is seeking a Store Manager to lead all aspects of the store, driving sales, delivering exceptional customer experiences, and upholding the brand’s premium standards.

You will recruit and coach the team, manage schedules, oversee daily operations and cash handling, and maintain stock integrity. Requires at least 5 years retail management and a passion for luxury retail excellence.

Qualifications

• Matric/Grade 12 minimum requirement.
• Minimum 5 years of retail and retail management experience.
• Demonstrated ability to train employees and be an effective salesperson.
• Strong customer service, stock management and communication skills.
• Luxury brands experience an advantage.

Responsibilities

• Drive store sales to achieve and exceed targets.
• Lead on the sales floor, engage customers and close sales.
• Analyse sales reports, trends and KPIs for growth.
• Implement promotional activities and visual merchandising standards.
• Ensure exceptional, consistent customer service at all times.
• Recruit, onboard, train and develop store staff.
• Create staff schedules and manage coverage.
• Coach and manage performance; conduct disciplinary actions as needed.
• Oversee daily operations, cash handling and reconciliation.
• Maintain stock integrity and shrinkage control.
• Ensure health, safety and security compliance.
• Complete daily/weekly/monthly reports and communicate updates.

Skills

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Education

Matric/Grade 12

Additional qualification an advantage

Job description

About the Role

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

Purpose

As a Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Responsibilities

Sales and Commercial Performance

• Drive store sales to achieve and exceed set targets.
• Actively lead by example on the sales floor, engaging customers and closing sales.
• Analyse sales reports, trends, and KPIs to identify opportunities for growth.
• Implement promotional activities and visual merchandising standards in line with brand guidelines.

Customer Experience

• Ensure delivery of exceptional, consistent customer service always.
• Resolve customer queries and complaints professionally and timeously.
• Maintain strong floor presence to drive engagement and service standards.

People Management and Leadership

• Recruit, onboard, train, and develop store staff.
• Create and manage staff schedules to ensure optimal coverage.
• Motivate, coach, and manage performance of the team.
• Conduct performance discussions and implement corrective action where required.
• Ensure adherence to company disciplinary, attendance, and HR policies.

Operational Management

• Oversee daily store operations, including opening and closing procedures.
• Ensure accurate cash handling, banking, and reconciliation.
• Maintain stock integrity through effective stock control, cycle counts, and shrinkage prevention.
• Ensure compliance with health, safety, and security requirements.

Stock and Inventory Control

• Manage stock levels to ensure availability while minimising overstock.
• Investigate and resolve stock discrepancies.
• Ensure correct processing of transfers, deliveries, and customer orders.

Reporting and Administration

• Complete daily, weekly, and monthly reports accurately and on time.
• Communicate operational challenges and performance updates to management.
• Maintain accurate records in line with company procedures.

Qualifications and Experience

• Matric/Grade 12 minimum requirement.
• Additional qualification an advantage.
• Minimum 5 years of retail and retail management experience.
• Demonstrated ability to train employees and be an effective salesperson.
• Strong customer service, stock management and communication skills.
• Luxury brands experience an advantage.

Skills and Competencies

• People Management
• Inventory Control
• Customer Service
• Staff Training
• Reporting

Behavioural Traits

• Passion for retail and customer experience.
• Proactive and solution‑oriented.
• Detail oriented and organised.
• Reliable and dependable.
• Professional and brand aligned.
• Demonstrates personal integrity and strong ethical standards.