Gym Operations Manager

Placements24; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives and bonuses

Health insurance

Job summary

Placements24 is seeking an experienced Gym Operations Manager for a popular leisure facility in Tembisa. You will oversee daily operations, supervise staff, drive member satisfaction, and implement initiatives to boost profitability.

Responsibilities include leading fitness professionals and reception, managing memberships, scheduling, budgeting, and ensuring safety and regulatory compliance. A strong leadership mindset and fitness industry passion are essential for success in this role.

Qualifications

• 3–5 years of gym or fitness facility management experience.
• Proven track record in staff management, sales, and operational efficiency.
• Strong leadership, communication, and problem-solving abilities.
• Bachelor's degree preferred in related field.

Responsibilities

• Manage and lead a team of fitness professionals, receptionists, and maintenance staff.
• Oversee gym operations including membership sales, class scheduling, and maintenance.
• Develop strategies to increase membership retention and acquisition.
• Ensure high member satisfaction through service and facility upkeep.
• Manage budgets, control expenses and drive revenue through services and promotions.
• Ensure compliance with health, safety and regulatory requirements.

Skills

Leadership

Staff management

Sales

Operations management

Customer service

Communication

Problem-solving

Education

Bachelor's degree in Business Administration, Sports Management, or related field

Tools

Gym management software

MS Office Suite

Job description

About the Role

Our client is looking for an experienced and results-oriented Gym Operations Manager to oversee the daily operations of their popular leisure facility in Tembisa. This role involves managing staff, ensuring exceptional member experiences, driving revenue growth, and maintaining the facility's high standards. You will be instrumental in cultivating a positive atmosphere, optimizing operational efficiency, and implementing strategic initiatives to enhance member satisfaction and facility profitability. The ideal candidate possesses strong leadership skills and a passion for the fitness industry.

Key Responsibilities

• Manage and lead a team of fitness professionals, receptionists, and maintenance staff.
• Oversee all aspects of gym operations, including membership sales, class scheduling, and facility maintenance.
• Develop and implement strategies to increase membership retention and acquisition.
• Ensure high levels of member satisfaction through excellent customer service and facility upkeep.
• Manage budgets, control expenses, and drive revenue generation through various services and promotions.
• Ensure compliance with all health, safety, and operational regulations.

Requirements

• Minimum 3-5 years of experience in gym or fitness facility management.
• Proven track record in staff management, sales, and operational efficiency.
• Strong understanding of fitness industry trends and best practices.
• Excellent leadership, communication, and problem-solving abilities.
• Bachelor's degree in Business Administration, Sports Management, or a related field preferred.
• Proficiency in gym management software and MS Office Suite.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based incentives and bonus structures.
• Comprehensive health insurance coverage.
• Opportunities for career advancement within the organization.
• A dynamic and growth-oriented work environment.