Guest Relations Officer

Placements24; Komani; Vor Ort; ZAR 150.000 - 230.000; Vollzeit

Benefits dieser Stelle

Salary & tips

Diversity of guests

Queenstown location

Employee discounts

Career progression

Zusammenfassung

Placements24 is seeking a friendly Guest Relations Officer for a leading hotel in Queenstown, Eastern Cape. You will be the primary contact for guests, ensuring comfort and a memorable stay with excellent service.

Ideal candidates have hospitality experience and strong communication skills, with English fluency and a customer-first attitude. This on-site role offers competitive pay and gratuities in a scenic tourist town.

Qualifikationen

• Customer service or hospitality experience required.
• Fluency in English; additional languages preferred.
• Strong communication and problem-solving skills.

Aufgaben

• Welcome guests, assist with check-in and check-out, and provide information about hotel services and local attractions.
• Respond to guest inquiries, requests, and concerns promptly and effectively.
• Build rapport with guests, anticipate their needs, and ensure a personalized and memorable stay.
• Handle guest complaints with empathy and professionalism, resolving issues to ensure guest satisfaction.
• Liaise with other hotel departments to fulfill guest requests and maintain service standards.
• Gather guest feedback and report insights to management to improve services.

Kenntnisse

Communication

Interpersonal skills

Problem solving

Teamwork

English fluency

Multilingual

Jobbeschreibung

About the Role

Our client, a leading hotel in Queenstown , is seeking a friendly and professional Guest Relations Officer to enhance the guest experience. You will be the primary point of contact for guests, ensuring their needs are met and their stay is comfortable and enjoyable. This role requires excellent interpersonal skills and a dedication to providing outstanding customer service in the hospitality sector of the Eastern Cape .

Key Responsibilities

• Welcome guests, assist with check-in and check-out processes, and provide information about hotel services and local attractions.
• Respond to guest inquiries, requests, and concerns promptly and effectively.
• Build rapport with guests, anticipate their needs, and ensure a personalized and memorable stay.
• Handle guest complaints with empathy and professionalism, resolving issues to ensure guest satisfaction.
• Liaise with other hotel departments to fulfill guest requests and maintain service standards.
• Gather guest feedback and report insights to management to improve services.

Requirements

• Previous experience in a customer service or hospitality role, preferably in guest relations or front desk.
• Exceptional communication, interpersonal, and problem-solving skills.
• A positive attitude and a genuine passion for serving others.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and preferably other relevant languages.
• Good organizational skills and attention to detail.

Benefits

• Competitive salary and gratuities.
• Opportunity to interact with guests from diverse backgrounds.
• Work in a scenic tourist town in Queenstown .
• Employee discounts on hotel services and F&B.
• Supportive work environment with opportunities for advancement.