Guest Experience Host | Hospitality

Fluent - Executive Apartments; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality provider is seeking a Guest Experience Host in South Africa, Wes-Kaap. The role involves welcoming guests, addressing their needs, and delivering exceptional service in a dynamic environment. Candidates should have a passion for hospitality, strong communication skills, and the ability to handle guest requests effectively. Join a team dedicated to raising the standard of service and creating memorable guest experiences.

Qualifications

• Previous hospitality or customer-facing experience preferred.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Greet and check in Guests with a confident, personal touch.
• Ensure seamless arrivals and departures.
• Handle Guest requests and complaints with grace.
• Assist with pre-arrival communication.
• Collaborate with housekeeping and operations.
• Go the extra mile to surprise and delight Guests.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Calm under pressure

Passion for hospitality

Proactive

Job description

At Fluent, we don’t just manage spaces – we craft experiences. As a Guest Experience Host, you’ll be the face of our brand, welcoming Guests with warmth, professionalism, and a deep sense of pride in the properties we manage. This is more than a front-desk role – it’s about being a storyteller, a problem-solver, and an ambassador for the Fluent standard.

What you’ll do:

• Greet and check in Guests with a confident, personal touch
• Ensure seamless arrivals and departures.
• Handle Guest requests and complaints with grace, urgency, and resolve.
• Assist with pre-arrival communication and coordinate concierge requests.
• Collaborate with housekeeping and operations to ensure units are Guest-ready.
• Go the extra mile to surprise and delight your Guests.

What we’re looking for:

• A genuine passion for hospitality
• Excellent communication and interpersonal skills
• Detail-oriented, dependable, and proactive
• Ability to stay calm under pressure
• Previous hospitality or customer-facing experience preferred
• Fluent in English (bonus points for additional languages)

Let’s be clear:

This isn’t a nine-to-five desk job. Our Guests arrive on weekends, holidays, and sometimes at odd hours – and we rise to the occasion. If you thrive in dynamic environments, love connecting with people, and believe details matter, we want to hear from you.

Why Fluent?

At Fluent, we’re not just in the business of managing short-term rentals — we’re building an ecosystem that feels more like a hotel and less like "just another listing." You’ll join a central team that’s ambitious, collaborative, and a little obsessed with raising the bar for hospitality in Cape Town.

If you’re ready to grow your career, make your mark in hospitality sales, and have a little fun along the way, we’d love to meet you.