Guest Experience Host | Front of House

SkillsMap; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

InterContinental is seeking a warm, polished Host to greet guests and manage reservations, ensuring a memorable dining experience. You will oversee front-of-house operations, upsell beverages and menu items, and coordinate with the kitchen to meet guest preferences.

Two years of customer service experience and Grade 12 are required; strong English communication and presentable appearance are essential for this guest-facing role at our Atlantic outlet.

Qualifications

• Grade 12 educational background.
• Minimum 2 years' experience in a customer service environment.
• Fluent English verbal communication and professional presentation.

Responsibilities

• Greet and welcome guests, seat them and monitor dining sections for timely service.
• Handle cashiering, billing and reconcile payments for restaurant orders.
• Provide accurate information on menu items and beverages, upsell promotions.
• Maintain high standards of front-of-house cleanliness and safety compliance.
• Engage with guests to resolve queries and ensure an exceptional dining experience.

Skills

English verbal

Customer service

Problem solving

Listening

Teamwork

Following instructions

Attention to detail

Dealing with customers

Emotional resilience

Presentable

Education

Grade 12

Job description

InterContinental is seeking a warm, polished Host to greet guests and manage reservations, ensuring a memorable dining experience. You will oversee front-of-house operations, upsell beverages and menu items, and coordinate with the kitchen to meet guest preferences.

Two years of customer service experience and Grade 12 are required; strong English communication and presentable appearance are essential for this guest-facing role at our Atlantic outlet.