Group Exercise Experience Director

Virgin Active South Africa (Pty) Ltd; Wes-Kaap; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking an Exercise Experience Manager to build dynamic, inclusive communities and guide members to the right fitness experiences. You’ll recruit, onboard, and develop Fitness and Group Exercise Instructors, and lead initiatives to keep members engaged with high-energy classes and events.

You will oversee studio operations, timetables, and member engagement programs, leveraging CPD and performance data to continuously elevate group exercise standards.

Qualifications

• Matric qualification is required.
• A recognized fitness qualification.
• At least 5 years' experience in the fitness industry.
• At least 3 years managing exercise experiences in health clubs.
• 2–3 years in people management.
• Exceptional people leadership skills.
• Experience teaching Group Exercise classes.
• Passion for wellness industry.
• Strong teamwork and collaboration.
• Uphold Virgin Active brand values.

Responsibilities

• Recruitment, onboarding & retention: curate a team of fitness pros, recruit and induct new instructors, guide through salary processes.
• Team management & development: build and lead an all-star instructor team, provide coaching and CPD advancement.
• Community building & instructor support: foster belonging, manage CPD points, schedule development opportunities.
• Delivering exceptional Group Exercise experiences: lead by example in studio, maintain cleanliness and equipment, manage class timetables.
• Group Exercise focus: manage timetable, boost participation through events, align offerings with member needs.
• Member social wellness: deliver comprehensive inductions, promote all offerings, drive app engagement and events.
• Operational excellence: ensure studio spaces are functional and safe, uphold health & safety standards, optimize staffing schedules.
• Marketing & community building: support in-club campaigns promoting Group Exercise and Personal Training.
• Data analysis & performance tracking: monitor attendance and engagement to optimize offerings and bookings.

Skills

Leadership

People management

Communication

Team collaboration

Adaptability

Education

Matric qualification

Recognized fitness qualification

Job description

Virgin Active South Africa (Pty) Ltd is seeking an Exercise Experience Manager to build dynamic, inclusive communities and guide members to the right fitness experiences. You’ll recruit, onboard, and develop Fitness and Group Exercise Instructors, and lead initiatives to keep members engaged with high-energy classes and events.

You will oversee studio operations, timetables, and member engagement programs, leveraging CPD and performance data to continuously elevate group exercise standards.