Ground Operations Agent

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime opportunities

Comprehensive training program

Career progression in aviation

Uniform and equipment provided

Job summary

Placements24 is seeking a reliable Ground Operations Agent for an airport services client near Klerksdorp. You will be the first point of contact for passengers, handling check-in, baggage, and information while coordinating with flight crews to maintain punctuality and service quality.

The role emphasizes safety, customer service, and teamwork in a fast-paced airport environment, with comprehensive training and opportunities for progression within aviation.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, or airline operations is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Assist passengers with check-in, baggage handling, and flight information.
• Manage gate operations, including boarding and deplaning passengers.
• Coordinate with ramp agents, baggage handlers, and flight crews.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Ensure compliance with all airport security and safety procedures.

Skills

Communication

Interpersonal skills

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

Our client, an airport services company located near Klerksdorp , is seeking a reliable and customer-focused Ground Operations Agent . This role is the first point of contact for many passengers, ensuring smooth and efficient airport operations from check-in to boarding. You will handle passenger inquiries, manage baggage services, and coordinate with flight crews to maintain punctuality and service quality. This position is vital for providing a positive travel experience and ensuring the seamless functioning of ground services at the airport, contributing to the operational efficiency in the North West province.

Key Responsibilities

• Assist passengers with check-in, baggage handling, and flight information.
• Manage gate operations, including boarding and deplaning passengers.
• Coordinate with ramp agents, baggage handlers, and flight crews.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Ensure compliance with all airport security and safety procedures.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in customer service, hospitality, or airline operations is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Physical ability to stand for extended periods and lift baggage when required.

Benefits

• Competitive hourly wage and potential for overtime.
• Comprehensive training program tailored to ground operations .
• Opportunities for career progression within the aviation industry.
• Uniform and necessary equipment provided.
• Dynamic work environment at the Klerksdorp airport.