Graduate AI & UX Analyst: Innovation

Clickatell; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Internet allowance

Half-day off on your birthday

Hybrid office access

Home office setup

Coaching sessions

Alumni buddy

Job summary

Clickatell, founded in Cape Town, invites recent graduates to join its Innovation Graduate Programme from 1 February 2027 to 30 November 2027. Based in Cape Town, this in-person program offers hands-on learning at the intersection of psychology, AI, and user experience within our SaaS chat commerce platform.

You will explore technology trends, contribute to product development, conduct market research, and work within a mentorship-rich environment that emphasizes collaboration, innovation, and

Qualifications

• Recent graduate with a degree in Psychology, Cognitive Science, Human-Computer Interaction, or related field.
• Strong problem-solving and critical thinking skills.
• Creative and forward-thinking mindset.
• Excellent communication and collaboration abilities.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• AI and User Experience: analyze user behaviour to inform the design of intuitive, human-centered AI systems within our chat commerce platform.
• Creative Problem Solving: think creatively to address industry-specific problems and user perspectives.
• Technology Trends: stay updated on AI/ML trends and how to apply them to SaaS offerings.
• Product Development: participate in ideation, prototyping, and testing of new features focusing on UX with AI.
• Market Research: identify opportunities for innovation and ensure solutions are user-friendly and competitive.

Job description

We Are Innovators & Category Creators

Foundedin Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four lines of code. Today, it powers AI-driven chat commerce experiences for leading enterprises across banking, retail, travel, telecoms, healthcare and more, trusted by global brands including Fiserv, Ria, Discovery,Absa,GoTyme, Standard bank,FlySafair, Clientèle,Pickn Pay, Walmart, MTN, Telkom, Toyota, Europcar, and thousands of additional businesses across the US, Europe, and the Global South markets.

Over 25 years, Clickatell has continued to innovate and introduced a series of industry firsts, including the world’s first tokenized payments in WhatsApp; KYC-compliant chat banking; best-in-class conversational commerce utility use cases; and the launch of Chat-2-Pay in partnership with Visa. Its award-winning, enterprise-grade AI-powered Chat Commerce Platform enables leading consumer brands to interact and transact with customers in the same chat interface they use every day to run their lives.

Purpose

Are you a recent graduate with a passion for human behaviour, a curiosity for technology, and a desire to shape the future of AI-driven user experiences? Ifyou’reready to be at the forefront of technological advancements and drive innovation in a dynamic environment, ourInnovation Graduate Programmeight be the perfect opportunity for you to kickstart your career.This graduate program runs from1 February 2027 to 30 November 2027and is open to candidates who arecurrently based in Cape Town, as in-person collaboration and participation will form part of the experience.

We DoTheRight Things

Responsibilitiesof the Role

What You’ll Learn and Do:

• AI and User Experience:Explore the intersection of psychology, AI, and user experience.You’lllearn toanalyzeuserbehaviourand psychological principles to inform the design and development of intuitive, human-centered AI systems within our chat commerce platform.

• Creative Problem Solving:Learn how to approach complex challenges with innovative solutions.You’llbe encouraged to think creatively and find novel ways to address industry-specific problems by understanding the user’s perspective.

• Technology Trends:Stay on thecutting edgeof technology by exploring emerging trends in AI and machine learning and understanding how these innovations can be applied to create more effective and engaging SaaS offerings.

• Product Development:Gain insights into the entire product development lifecycle.You’llbe involved in concept ideation, prototyping, and testing of new features, focusing on the user experience and interaction with AI.

• Market Research:Understand customer needs and market dynamics.You’llconduct research toidentifyopportunities for innovation, ensuring our solutions are not only competitive but also psychologically sound and user-friendly.

Why Join Us:

• Innovation Culture:Be part of a culture that values and rewards innovation. We encourage and support employees to explorenew ideasand turn them into reality.

• Mentorship:Benefit from the guidance of industry leaders and experts who are passionate about nurturing the next generation of innovators.

• Career Growth:Our program is designed to propel you into a fulfilling career in innovation and technology.We provide opportunities for advancement and skill development.

• Impact:Your work will have a direct impact on our SaaS offerings and the industries we serve.You’llhelp shape the future of technology solutions.

WeAreOnALearning JourneyRequirementsof the Role

• Recent graduate with a degree in a relevant field (Psychology, Cognitive Science, Human- ComputerInteraction, etc.) with an interest in technology and AI.

• Strong problem-solving and critical thinking skills.

• A creative and forward-thinking mindset.

• Excellent communication and collaboration abilities.

• An eagerness to learn and adapt tonew technologies.

A Bit About You

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.

• OptimizingProcesses: Optimallyutilizesthe tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.

• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical,smartand ready to implement. Remainsup to datein the industry and offers technical advice, and support to own team and others.

• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.

• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the requiredobjectives.

• Maximizing Awareness: Recognizes emotions and how it affectsbehaviorand relationships. Self-aware andpicks up onemotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.

• Enabling Strategy: Implements the action planstoproduce practical outputs while considering the implication, and consequences for the organization and our customers.

• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.

• Embracing Change: Invites change and stays focused andresilient andchooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead,anticipates, and acts.

• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Setshigh standardsfor quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.
  Why You Should JoinPerks of the Role

• Reimbursable communications allowance for internet and mobile phone bills

• Half-day off on your birthday

• Hybrid working with access to office hubs asrequired.

• Home office set-up with laptop,monitorand other related items.

• Coaching sessions to provide young graduates witha strong foundationfor personal and professional success.

• Alumni Buddy for support through navigating the world of work.

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and byleveragingthe power of diversity and inclusion, weare able togenerate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome atClickatelland our employees feel psychologically safe and empowered to show up with their authentic selves at work.