Graduate Internship: Client Services & Innovation

Company : AVBOB Mutual Assurance

Cape Town

On-site

ZAR 56,000 - 100,000

Full time

14 days+

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Job summary

AVBOB Mutual Assurance is inviting unemployed South African graduates aged 18-35 to apply for the 2024/25 twelve months Internship Programme in Cape Town, Western Cape. The role focuses on delivering client service, handling inquiries, and supporting AVBOB products and services.

There are two internship positions available within the Graduate Internship Programme for Innovation and Collaboration. The programme seeks graduates with diverse educational backgrounds including Information Systems,

Qualifications

BSc Information Systems Degree
Marketing Management Degree
Business Administration Degree
Finance
Accounting
Economics

Responsibilities

Deliver a positive and professional client service experience to branch customers
Manage client inquiries at branches and documenting activities and outcomes
Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner
Provide clients with technical assistance on products and services offered by AVBOB
Build positive client relations by checking in regularly and following up on active processes
Maintain client records and documenting processes; Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps