Graduate Internship: Client Services & Tech Support

Company : AVBOB Mutual Assurance; Durban; On-site; ZAR 67,000 - 89,000; Full time

Job summary

AVBOB Mutual Assurance invites unemployed South African graduates to apply for the 2024/25 twelve-month Internship Programme in Durban. The internship focuses on delivering professional client service at branches, handling inquiries, and escalating complex issues to supervisors.

Qualified graduates hold a BSc Information Systems, Marketing Management, Business Administration, Finance, Accounting, or Economics degree and will gain exposure to AVBOB products and client management processes.

Qualifications

• Deliver a positive and professional client service experience to branch customers
• Manage client inquiries at branches and document activities and outcomes
• Escalate customer complaints or complex queries to supervisors in a timely manner
• Provide clients with technical assistance on AVBOB products and services
• Build positive client relations by checking in regularly and following up on active processes

Responsibilities

• Deliver a positive and professional client service experience to branch customers
• Manage client inquiries at branches and documenting activities and outcomes
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner
• Provide clients with technical assistance on products and services offered by AVBOB
• Build positive client relations by checking in regularly and following up on active processes
• Maintain client records and documenting processesThrough post service surveys, identify potential client services concerns and facilitate proactive intervention steps
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends

Education

BSc Information Systems Degree

Marketing Management Degree

Business Administration Degree

Finance

Accounting

Economics

Job description

AVBOB Mutual Assurance invites unemployed South African graduates to apply for the 2024/25 twelve-month Internship Programme in Durban. The internship focuses on delivering professional client service at branches, handling inquiries, and escalating complex issues to supervisors.

Qualified graduates hold a BSc Information Systems, Marketing Management, Business Administration, Finance, Accounting, or Economics degree and will gain exposure to AVBOB products and client management processes.