Grade A CCTV Controller

CBRE Excellerate; Durban; On-site; ZAR 180,000 - 320,000; Full time

Job summary

CBRE Excellerate is seeking a Grade A CCTV Controller to operate the Control Room, maintain continuous CCTV surveillance, and support access control procedures.

You will report to the Control Room Manager, conduct CCTV investigations, maintain accurate records, and prepare reports while providing effective administrative support within the Control Room.

Qualifications

• PSIRA Grade A registration is required.
• Matric/Grade 12 with certified copy.
• SASSETA qualifications as listed.
• Microsoft Office certification is advantageous.
• Experience in security industry preferred.

Responsibilities

• Ensure the Control Room remains fully operational.
• Maintain and uphold the primary function and operational requirements of the Control Room.
• Conduct continuous CCTV surveillance and monitoring of designated areas.
• Conduct CCTV investigations and provide accurate information and reports as required.
• Monitor and manage access control procedures, including access onto the wharf side.
• Manage shipping movements into and out of the Cutler area.
• Respond to staff and client complaints in a professional manner.
• Operate across multiple Control Room functions, including CCTV monitoring and answering telephone calls.
• Maintain accurate records, statistics and Control Room documentation.
• Prepare clear, accurate and timely security reports and statements.
• Perform general administrative duties in support of Control Room operations.
• Assist with compliance requirements relating to the ISPS Code.
• Liaise with maintenance contractors regarding security and Control Room equipment.
• Adhere to the Code of Conduct and operational standards.
• Maintain professional communication with employees, clients and public.
• Exercise discretion when handling confidential information.
• Support proactive monitoring and reporting.

Skills

CCTV surveillance

Investigations

Communication

Record keeping

Attention to detail

Discretion

Multitasking

English fluency

Education

Matric / Grade 12

PSIRA Grade A registration

SASSETA NQF US 11513 Level 4

SASSETA NQF US 11508 Level 4

Microsoft Office certification

Tools

CATHEXIS

SCADA

Microsoft Office

Access control systems

Job description

About the role

The Grade A CCTV Controller is responsible for ensuring the efficient and effective operation of the Control Room, maintaining continuous CCTV surveillance and supporting the implementation of access control and security procedures.

The role is responsible for monitoring and responding to security-related activities, conducting CCTV investigations, maintaining accurate records and statistics, preparing reports and providing effective communication and administrative support within the Control Room.

The Grade A CCTV Controller will report directly to the Control Room Manager.

What you will bring

Qualifications

• PSIRA Grade A registration.
• Matric / Grade 12 – certified copy required.
• SASSETA NQF US 11513 Level 4, 15 credits – “Operate Effectively within a Specified Control Room Environment”.
• SASSETA NQF US 11508 Level 4, 10 credits – “Write Security Reports and Take Statements” will be advantageous.
• Microsoft Office certification will be advantageous.

Experience, Knowledge & Skills

• 3–5 years’ experience within the security industry.
• 3–5 years’ experience in a Control Room, CCTV monitoring or call centre environment.
• Proven experience in CCTV surveillance and investigations.
• Proven experience with electronic security systems and operator training.
• Experience with alarm monitoring systems, including CATHEXIS and SCADA, will be advantageous.
• Solid computer literacy, particularly Microsoft Word and Microsoft Office.
• Knowledge of access control procedures and Control Room operations.
• Knowledge of Security Industry regulations and operational requirements.
• Experience in report writing and maintaining accurate records.
• Excellent verbal and written communication skills.
• Excellent telephone etiquette and interpersonal skills.
• Ability to communicate effectively with employees, clients and members of the public.
• Strong attention to detail and excellent observation skills.
• Ability to multitask and work effectively under pressure.
• Ability to exercise discretion when handling and disclosing confidential information.
• Fluent in written and spoken English.

Additional demonstrable requirements:

• Valid Code 08 driver’s licence will be advantageous.
• SAMAE (Surveillance and Monitoring Assessment Exercise) profiling.
• PAW (Personality & Work – Integrity) profiling.
• 20/20 vision eye test certificate to be supplied by the applicant.
• ISASA Security Training – CCTV Body Language & Observation Skills will be advantageous.
• ISPS training will be advantageous. Training will be provided to the successful applicant.
• First Aid, Fire Fighting and Health and Safety Representative training will be advantageous.

What you will be doing

• Ensure that the Control Room remains fully operational and functions efficiently at all times.
• Maintain and uphold the primary function and operational requirements of the Control Room.
• Conduct continuous CCTV surveillance and monitoring of designated areas.
• Conduct CCTV investigations and provide accurate information and reports as required.
• Monitor and manage access control procedures, including access onto the wharf side.
• Manage shipping movements into and out of the Cutler area.
• Respond to and assist with staff and client complaints in a professional and appropriate manner.
• Operate effectively across multiple Control Room functions, including CCTV monitoring and answering telephone calls.
• Maintain accurate records, statistics and Control Room documentation.
• Prepare clear, accurate and timely security reports and statements.
• Perform general administrative duties in support of Control Room operations.
• Assist with compliance requirements relating to the ISPS Code.
• Liaise with electronic and mechanical maintenance contractors regarding security and Control Room equipment.
• Carry out duties and responsibilities in accordance with the applicable Site Job Description.
• Enforce and adhere to the Company’s Code of Conduct, policies, procedures and operational standards.
• Maintain professional communication and appropriate telephone etiquette when interacting with employees, clients and members of the public.
• Exercise appropriate discretion when handling sensitive or confidential information.
• Support the effective operation and security of the site through proactive monitoring, observation and reporting.
  

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.