Governance Specialist

Nexio; Midrand; On-site; ZAR 780,000 - 1,200,000; Full time

Job summary

Nexio seeks a Governance Specialist to oversee the ongoing delivery, maintenance and improvement of the Integrated Management System (IMS) and related governance frameworks. You will partner with leaders to embed governance principles, manage risk, and enhance compliance maturity across the organisation.

The role focuses on cross‑functional collaboration, data‑driven governance reporting, and driving continual improvement through governance automation and analytics.

Qualifications

• Relevant degree or diploma in a business/ governance discipline.
• 5+ years in governance, risk, quality assurance, IMS or risk management.
• Experience implementing and maintaining ISO management systems.
• Experience managing internal and external audits.
• Experience developing governance reports and dashboards.

Responsibilities

• Support alignment of governance frameworks with Nexio's strategic objectives.
• Maintain the organisational context, governance objectives and risk environment.
• Provide governance reporting and insights to leadership.
• Monitor governance performance and compliance trends.
• Drive continual improvement initiatives aligned to business priorities.
• Design, implement and maintain governance frameworks, policies and procedures.
• Monitor compliance with internal controls, customer requirements and regulatory obligations.
• Conduct governance assessments and compliance reviews.
• Track governance and compliance KPIs.
• Maintain and improve Nexio's IMS.

Skills

Governance

Risk management

Audit management

Policy development

Process design

Power BI

Data analytics

Microsoft Office

SharePoint

Education

Business Management

Risk Management

Governance

Quality Management

Information Systems

Tools

Power BI

SharePoint

Office 365

Document Management

Process Automation Tools

Job description

ROLE PURPOSE

The Governance Specialist is responsible for the implementation, maintenance and continual improvement of Nexio's Integrated Management System (IMS), Governance Frameworks and Compliance Programmes.

The role serves as the subject matter expert on governance processes, risk management, compliance obligations and ISO management systems, ensuring that business operations, service delivery, customer requirements and third‑party engagements operate within established governance standards.

The incumbent will partner with business leaders, process owners, customers, vendors and certification bodies to embed governance principles, improve operational effectiveness, enhance compliance maturity and drive a culture of continual improvement throughout the organisation.

The Governance Specialist will also support governance digitalisation initiatives through the use of reporting tools, analytics and process automation to improve visibility, compliance monitoring and decision‑making.

ROLE REQUIREMENT

• Support alignment of governance frameworks to Nexio's strategic objectives.
• Maintain the organisational context, governance objectives and risk environment.
• Provide governance reporting and insights to leadership.
• Monitor governance performance and compliance trends.
• Drive continual improvement initiatives aligned to business priorities.
• Design, implement and maintain governance frameworks, policies and procedures.
• Monitor compliance with internal controls, customer requirements and regulatory obligations.
• Conduct governance assessments and compliance reviews.
• Facilitate corrective and preventive actions.
• Track governance and compliance KPIs.
• Maintain and improve Nexio's IMS.
• Ensure integration of processes across business units.
• Drive process standardisation and governance maturity.
• Monitor process effectiveness and efficiency.
• Support document and records management processes.

Maintain and continually improve the following management systems where applicable:

• ISO 9001 Quality Management
• ISO 20000 Service Management
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management
• ISO 45001 Occupational Health & Safety Management
• ISO 22301 Business Continuity Management (advantageous)
• Facilitate identification, assessment and reporting of operational risks.
• Maintain risk registers and mitigation plans.
• Support risk reporting and governance reviews.
• Track risk treatment actions and effectiveness.
• Plan and coordinate internal audits.
• Manage audit schedules and audit readiness activities.
• Interface with certification bodies and external auditors.
• Monitor audit findings, non-conformances and corrective actions.
• Ensure closure of audit actions within agreed timelines.
• Monitor vendor governance and compliance requirements.
• Support governance obligations linked to customer contracts.
• Participate in governance reviews with customers and suppliers.
• Ensure governance standards are incorporated into operational delivery processes.
• Develop governance dashboards and management reports.
• Conduct trend analysis and compliance reporting.
• Provide data-driven insights to support decision-making.
• Track governance performance indicators and improvement initiatives.
• Facilitate root-cause analysis and corrective action management.
• Drive process optimisation initiatives.
• Promote governance awareness and best practices.
• Support organisational improvement programmes.

Additional Information:

This role requires a highly analytical and business‑oriented governance professional capable of balancing compliance, operational effectiveness and customer requirements.

The incumbent must be comfortable operating across multiple management systems, engaging executives and operational teams, and driving governance improvements through data, technology and collaborative stakeholder engagement.

TECHNICAL / PROFESSIONAL COMPETENCIES

Strong knowledge of:

• ISO 9001
• ISO 20000
• ISO 27001
• ISO 45001
• ISO 14001
• ISO 22301 (advantageous)

• Governance framework implementation
• Risk management methodologies
• Audit management
• Root-cause analysis techniques
• Policy and procedure development
• Process mapping and process design
• Microsoft Power BI reporting
• Advanced Microsoft Office Suite
• SharePoint and document management systems
• Data analytics and dashboard development
• Process automation tools advantageous

QUALIFICATIONS & EXPERIENCE

Minimum Qualifications

Relevant Degree or Diploma in:

• Business Management
• Risk Management
• Governance
• Quality Management
• Engineering
• Information Systems
• Operations Management

Professional Certifications

• ISO 9001 Quality Management
• ISO 20000 Service Management
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management
• ISO 45001 Occupational Health & Safety Management

Advantageous:

• ISO 22301 Business Continuity Management (advantageous)
• ITIL Foundation
• COBIT Foundation
• Risk Management Certification

Experience

• 5 years' experience in Governance, Compliance, Quality Assurance, IMS or Risk Management.
• Experience implementing and maintaining multiple ISO Management Systems.
• Experience managing internal and external audits.
• Experience interacting with certification bodies and auditors.
• Experience developing governance reports and dashboards.
• Experience in ICT, Managed Services, Telecommunications or Technology environments preferred.
• Experience driving process improvement and continual improvement programmes.