Global Operations Excellence Manager - Remote First

Placements24; Mossel Bay; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote-first

Flexible working hours

Home office stipend

Health insurance

Retirement plan

Job summary

Placements24 seeks a Global Operations Excellence Manager to lead a remote-first transformation across international units. You will design programs, drive lean initiatives, and build dashboards to monitor KPIs, advancing efficiency and customer satisfaction on a worldwide scale.

The ideal candidate has a Master’s in a related field and 8+ years in operations, with Black Belt or equivalent Six Sigma experience, strong analytics, and cross-cultural communication skills.

Qualifications

• Master’s degree in Operations Management, Industrial Engineering, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in operations management, with a strong focus on process improvement and operational excellence, preferably in a global e-commerce or retail environment.
• Proven experience in leading Lean Six Sigma projects (e.g., Black Belt certification is highly desirable).
• Demonstrated ability to drive change and influence stakeholders across different cultures and time zones.
• Exceptional analytical, problem-solving, and project management skills.
• Excellent communication and presentation skills, comfortable presenting to senior leadership.
• Proficiency in using data analytics tools and operational software.
• Ability to work autonomously and effectively in a remote, global team setting.
• Experience with international supply chains and logistics is essential.

Responsibilities

• Design, develop, and implement global operational excellence programs and strategies.
• Identify opportunities for process improvements and efficiency gains across all operational functions, including supply chain, fulfillment, and customer service.
• Lead cross-functional teams to drive lean Six Sigma projects and other continuous improvement initiatives.
• Develop and maintain operational dashboards and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Standardize operational processes and best practices across all international markets to ensure consistency and quality.
• Facilitate training and workshops on operational excellence methodologies for global teams.
• Collaborate with regional operations leaders to ensure effective implementation of strategic initiatives.
• Analyze operational data to identify root causes of inefficiencies and develop data-driven solutions.
• Stay abreast of industry trends and emerging technologies in operations and supply chain management.

Skills

Lean Six Sigma

Global supply chains

Project management

Data analytics

Change management

Remote collaboration

Education

Master's degree in Operations Management or related field

Tools

ERP systems

Job description

About the Role

Our client, a dynamic and forward-thinking global e-commerce enterprise, is actively seeking a highly skilled and experienced Global Operations Excellence Manager. This pivotal role will be based in a remote-first environment, driving continuous improvement and operational efficiency across all international business units. The ideal candidate will possess a profound understanding of global supply chains, lean methodologies, and process optimization. You will be instrumental in developing and implementing strategies that enhance operational performance, reduce costs, and elevate customer satisfaction on a worldwide scale. This is an exceptional opportunity for a motivated professional to lead transformative initiatives from anywhere, contributing to the sustained success of a leading online retailer.

Key Responsibilities

• Design, develop, and implement global operational excellence programs and strategies.
• Identify opportunities for process improvements and efficiency gains across all operational functions, including supply chain, fulfillment, and customer service.
• Lead cross-functional teams to drive lean Six Sigma projects and other continuous improvement initiatives.
• Develop and maintain operational dashboards and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Standardize operational processes and best practices across all international markets to ensure consistency and quality.
• Facilitate training and workshops on operational excellence methodologies for global teams.
• Collaborate with regional operations leaders to ensure effective implementation of strategic initiatives.
• Analyze operational data to identify root causes of inefficiencies and develop data-driven solutions.
• Stay abreast of industry trends and emerging technologies in operations and supply chain management.

Requirements

• Master’s degree in Operations Management, Industrial Engineering, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in operations management, with a strong focus on process improvement and operational excellence, preferably in a global e-commerce or retail environment.
• Proven experience in leading Lean Six Sigma projects (e.g., Black Belt certification is highly desirable).
• Demonstrated ability to drive change and influence stakeholders across different cultures and time zones.
• Exceptional analytical, problem-solving, and project management skills.
• Excellent communication and presentation skills, comfortable presenting to senior leadership.
• Proficiency in using data analytics tools and operational software.
• Ability to work autonomously and effectively in a remote, global team setting.
• Experience with international supply chains and logistics is essential.

Benefits

• Our client offers a highly competitive salary and a comprehensive benefits package tailored for remote employees, including flexible working hours, home office stipends, excellent health insurance, and retirement savings plans.
• The company culture emphasizes autonomy, innovation, and work-life balance, supporting its remote-first philosophy.
• Employees have access to continuous learning and development opportunities, along with clear pathways for career advancement within the global organization.
• This role is fully remote, allowing you to work from anywhere.