Global IT Service Delivery Lead

Standardbankgroup; Douglas; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Standard Bank Group seeks a Delivery Enablement Lead to proactively drive lifecycle activities across the IT services portfolio, coordinating with the Product Owner and Release Train Engineer to define service strategy and roadmaps that enhance performance and non-functional requirements.

You will work with Architecture, vendors and global teams to manage risks, negotiate contracts, and ensure SLA compliance while aligning with the bank's strategic objectives.

Qualifications

• 8-10 years experience in Delivery Enablement.
• Knowledge of business partner service and support; financial analysis and pricing methods.
• Global mindset with ability to develop strategy and translate into actions and deliverables; agile, LEAN & SCRUM proficiency.
• Exposure and knowledge of ICT management and delivery.

Responsibilities

• Analyse trends relating to performance and stability of services and identify incremental improvements with the Product Owner/Manager and Release Train Engineer.
• Liaise with Solution Architecture regarding changes and enablers needed to support deployments.
• Assess and communicate service risks and impact of planned production or infrastructure changes.
• Collaborate with feature teams to adjust vendor contracts for future growth and remediation (resources, hardware, licenses) to stay in line with SLA/MSA.
• Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives; participate in the relevant guild.
• Ensure stakeholders have a clear expectation of service levels and communicate them regularly.
• Direct external strategic partners and 3rd party suppliers; negotiate contracts within mandate in consultation with procurement/vendor management.

Education

First Degree in Business Commerce

Job description

Standard Bank Group seeks a Delivery Enablement Lead to proactively drive lifecycle activities across the IT services portfolio, coordinating with the Product Owner and Release Train Engineer to define service strategy and roadmaps that enhance performance and non-functional requirements.

You will work with Architecture, vendors and global teams to manage risks, negotiate contracts, and ensure SLA compliance while aligning with the bank's strategic objectives.