Global Enterprise Service Delivery Lead

Boardroom Appointments; Johannesburg; On-site; ZAR 1,000,000 - 1,350,000; Full time

Job summary

Boardroom Appointments is seeking a Senior Service Delivery Manager (Contract) to lead enterprise application management and contingent workforce delivery across local and global client environments. The role focuses on operational governance, SLA adherence, and strategic stakeholder engagement.

You will coordinate contractor delivery, manage delivery pipelines, and support workforce planning with ATS platforms, LinkedIn Recruiter, and enterprise sourcing tools.

Qualifications

• 8+ years in service delivery, enterprise operations, or managed services.
• Experience with remote and global delivery teams.
• Strong communication and stakeholder management.
• Experience with ATS and sourcing tools.

Responsibilities

• Service Delivery & Operational Management including SLA adherence and governance.
• Stakeholder & Client Engagement across global projects and delivery teams.
• Contractor & Workforce Operations: onboarding, pipelines, retention.
• Documentation, Reporting & Governance: maintain workflow and reporting standards.
• Talent Pipeline & Delivery Support: build talent pipelines and coordinate sourcing tools.

Skills

Service Delivery

Enterprise Operations

Managed Services

Application Management

ATS platforms

LinkedIn Recruiter

Sourcing tools

Tools

ATS platforms

LinkedIn Recruiter

Sourcing tools

Job description

Boardroom Appointments is seeking a Senior Service Delivery Manager (Contract) to lead enterprise application management and contingent workforce delivery across local and global client environments. The role focuses on operational governance, SLA adherence, and strategic stakeholder engagement.

You will coordinate contractor delivery, manage delivery pipelines, and support workforce planning with ATS platforms, LinkedIn Recruiter, and enterprise sourcing tools.