Global Delivery: Junior Application Support Analyst

Boardroom Appointments; Johannesburg; Remote; ZAR 180,000 - 280,000; Part time

Job summary

Boardroom Appointments is seeking a Junior Application Support Analyst on a contract basis in South Africa to support enterprise application management, contractor delivery, and workforce operations within local and global client environments.

The role involves operational support, stakeholder engagement, reporting, workflow coordination, contractor support, and delivery administration in a fast-paced, remote/global delivery setting.

Qualifications

• 1–3 years in Application Support, Managed Services or enterprise environments.
• Strong communication and stakeholder engagement capabilities.
• Experience working with remote/global delivery teams.

Responsibilities

• Application Management & Operational Support: support enterprise application management environments and delivery activities.
• Workflow Management & SLA Support: manage documentation, reporting, and workflow activities; support SLA adherence.
• Stakeholder & Client Coordination: facilitate communication between delivery teams, contractors and clients; build relationships across remote teams.
• Sourcing & Talent Pipeline Support: assist with sourcing and coordination using LinkedIn Recruiter, ATS platforms and enterprise tools.

Skills

Application support

Managed services

Stakeholder engagement

Remote collaboration

Communication

Tools

LinkedIn Recruiter

ATS platforms

Sourcing tools

Job description

Junior Application Support Analyst (Contract)

About the job Junior Application Support Analyst (Contract)

JUNIOR APPLICATION SUPPORT ANALYST

Location: South Africa / Global Delivery Environment
Industry: Enterprise Application Management / Managed Services / Workforce Solutions

A leading workforce solutions and enterprise delivery organisation is seeking a motivated Junior Application Support Analyst to support global application management, contractor delivery, and strategic workforce operations within enterprise client environments.

This role is ideal for a driven and adaptable junior professional looking to grow within enterprise application management, managed services, and global delivery operations.

The successful candidate will support operational workflows, stakeholder coordination, contractor support, and enterprise delivery functions within fast-paced local and global environments.

THE ROLE

This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.

You will support enterprise application management operations, delivery coordination, workforce processes, and operational administration activities while contributing to service delivery excellence and stakeholder support initiatives.

The role combines operational support, stakeholder engagement, reporting, workflow coordination, contractor support, and enterprise delivery assistance within a managed services environment.

KEY RESPONSIBILITIES

Application Management & Operational Support

• Supporting enterprise application management environments and operational delivery activities
• Assisting with contractor delivery coordination and workforce support functions
• Collaborating with local and global delivery stakeholders across operational workstreams
• Supporting service delivery alignment and operational readiness initiatives

Workflow Management & SLA Support

• Managing documentation, reporting, and operational workflow activities
• Supporting SLA adherence and operational excellence initiatives
• Assisting with onboarding coordination, contractor administration, and client support activities
• Maintaining operational records and reporting accuracy

Stakeholder & Client Coordination

• Supporting communication between delivery teams, contractors, and clients
• Building positive working relationships across remote and global teams
• Assisting with operational coordination and stakeholder engagement activities
• Supporting client-facing operational and delivery processes
• Supporting the development and maintenance of delivery and talent pipelines
• Assisting with sourcing and coordination activities using:
  • LinkedIn Recruiter
  • ATS platforms
  • Enterprise sourcing tools
• Supporting contractor retention and workforce delivery continuity initiatives

WHAT WE ARE LOOKING FOR

Key Requirements

• Minimum 1–3 years' experience within:
  • Application Support
  • Managed Services
  • Enterprise support environments
  • Workforce delivery operations
• Strong communication and stakeholder engagement capability
• Ability to work within remote and global teams
• Strong organisational and workflow management skills
• Understanding of application management and support models
• Comfortable working with LinkedIn Recruiter, ATS platforms, and sourcing tools

KPIs & SUCCESS MEASURES

• Time-to-submit
• Candidate quality ratio
• SLA adherence
• Talent pool growth
• Operational accuracy

WHO YOU ARE

• Hungry, coachable, and eager to learn
• Adaptable and able to work in fast-paced environments
• Strong work ethic with positive attitude
• Excellent communication and stakeholder engagement skills
• Comfortable working within global and remote delivery teams
• Organised, proactive, and detail-oriented

WHY THIS ROLE

• Opportunity to gain exposure within global enterprise delivery environments
• Exposure to international projects and managed service operations
• Opportunity to grow within application management and workforce operations
• Collaborative environment supporting enterprise clients and strategic delivery operations
• Exposure to AI-enabled delivery models and global operational frameworks