Global Digital Transformation Director (AI & Automation)

TP; Wes-Kaap; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

TP in Cape Town, South Africa is seeking a Digital Services & Transformation Director to lead their digital transformation initiatives across contact centre operations. This role is pivotal in delivering client transformation roadmaps and enhancing operations with automation and AI.

The ideal candidate will possess a strong commercial awareness, experience in service operations, and the capability to influence senior stakeholders for continued investment. A successful track record in facilitating measurable change across diverse teams is required.

Qualifications

• 10+ years experience in service operations.
• 5+ years in senior transformation leadership.
• Experience in BFSI or regulated environments.

Responsibilities

• Lead cross-functional collaboration across Operations, Technology and client teams.
• Define and execute digital transformation roadmaps.
• Identify and drive automation, AI and workflow optimization initiatives.

Skills

Digital transformation strategic planning & execution

Automation (RPA, AI, workflow orchestration)

Knowledge of continuous improvement methodology

Leadership in service operations

Strong commercial awareness

Education

Matric or equivalent

Tools

Lean Six Sigma

Job description

TP in Cape Town, South Africa is seeking a Digital Services & Transformation Director to lead their digital transformation initiatives across contact centre operations. This role is pivotal in delivering client transformation roadmaps and enhancing operations with automation and AI.

The ideal candidate will possess a strong commercial awareness, experience in service operations, and the capability to influence senior stakeholders for continued investment. A successful track record in facilitating measurable change across diverse teams is required.