Chief AI & Digital Transformation Officer

Optimized People; Sandton; On-site; ZAR 1,500,000 - 2,500,000; Full time

Job summary

Optimized People in Sandton is seeking a visionary Chief Technology Officer to drive a data-led digital transformation, integrating AI across websites, CRM, sales and aftersales to redefine the customer journey. You will lead AI-driven sales and service agents, align technology with business strategy, manage multi-technology teams and partnerships, and position the group as a sector disruptor.

This role demands strategic leadership, strong business acumen and a proven track record in delivering

Qualifications

• Bachelor degree in Computer Science, Data Science, IS, Business Technology or related field.
• Experience in Digital Transformation with CRM platforms and websites.
• 5+ years at a senior tech level managing multiple technologies and teams.
• Retail sector experience and familiarity with AI integration tools.

Responsibilities

• Define and execute the technology vision and digital strategy.
• Lead AI-driven sales, aftersales and customer experience initiatives.
• Oversee CRM data integration, cybersecurity, and real-time insights.
• Manage digital tools, budgets, and partnerships with vendors.
• Drive adoption of AI tools across sales and marketing teams.

Skills

AI integration

CRM & data integration

Digital transformation

Strategic leadership

Technology strategy

Education

Bachelor degree in Computer Science or related

Tools

CRM platforms

AI tools (chatbots)

Predictive analytics tools

Job description

Optimized People in Sandton is seeking a visionary Chief Technology Officer to drive a data-led digital transformation, integrating AI across websites, CRM, sales and aftersales to redefine the customer journey. You will lead AI-driven sales and service agents, align technology with business strategy, manage multi-technology teams and partnerships, and position the group as a sector disruptor.

This role demands strategic leadership, strong business acumen and a proven track record in delivering