Operations Manager

Resourgenix; South Africa; On-site; ZAR 450,000 - 900,000; Full time

Job summary

Protea Hotels by Marriott in Pretoria, Gauteng, is seeking an Operations Manager to oversee hotel operations, drive efficiency, and lead cross-functional teams. The role requires strategic thinking, strong leadership, and a focus on guest satisfaction and profitability.

The position emphasizes shift work and weekends, with responsibility for maintaining brand standards and coordinating with department heads to meet financial and service goals.

Qualifications

• Bachelor’s degree in Business Administration, Management or related field.
• Experience in supervision or managerial roles is beneficial.
• Certifications in operations management can enhance credentials.

Responsibilities

• Oversee daily business operations and implement strategies to boost efficiency.
• Lead and manage teams, allocate resources, and monitor performance.
• Manage budgets, analyze reports, and drive productivity and profitability.

Skills

Leadership

Problem-solving

Operational procedures

Education

Bachelor's degree in Business Administration

2-year degree in Business Administration/Hotel Management

Job description

Explore Operations Manager positions in Gauteng , where opportunities are available across diverse sectors. These roles involve overseeing daily business functions, implementing strategies to boost efficiency, and ensuring smooth workflow processes. Professionals in this field are expected to exhibit leadership skills, problem-solving capabilities, and a strong understanding of operational procedures .

Gauteng 's economy supports a range of industries, creating demand for skilled Operations Managers who can optimize performance and drive growth. Key responsibilities often include managing teams , controlling budgets, and improving overall productivity. Candidates should possess relevant qualifications and experience in operations management.

Job seekers can find Operations Manager roles in Gauteng within sectors such as manufacturing, logistics, finance, and technology. These positions offer competitive salaries and opportunities for career advancement. Search for the latest Operations Manager jobs in Gauteng to take the next step in your career.

What People Ask

A bachelor's degree in business administration, management, or a related field is often required. Experience in a supervisory or managerial role is beneficial. Certifications in operations management can enhance your credentials.

Operations Managers oversee daily operations, implement strategies to improve efficiency, and manage teams. They also handle budgeting, resource allocation , and problem-solving. Their goal is to ensure smooth and effective workflow processes.

Top employers include companies such as Sasol , Vodacom , and Standard Bank . These companies offer various opportunities for Operations Managers. They are known for their operational excellence and career growth prospects.

The salary range for an Operations Manager in Gauteng typically falls between ZAR 450,000 to ZAR 900,000 per year. This range depends on experience, qualifications, and the size of the company. Senior-level positions may offer higher compensation packages.

Showing 1118 Operations Manager jobs in Gauteng

Operations Manager

Pretoria R450000 - R900000 per year help_outline Marriott

Job Description

Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location 416 Kirkness Street, Arcadia, Pretoria Gaute 0007, South Africa
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
PLEASE NOTE: This is a shift and weekend work position and will require you to work in the evenings.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Managing Revenue Goals
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International