General Manager Information Technology

Hire Resolve; Durban; On-site; ZAR 1,500,000 - 2,600,000; Full time

Job summary

Hire Resolve is assisting a commercial bank in KwaZulu-Natal to find a General Manager Information who will lead and oversee the Bank’s IT function, driving execution of IT strategy, systems management, cybersecurity, risk governance, and operations to align with and support business objectives.

Responsibilities include developing IT strategies, delivering IT projects, enforcing governance, conducting risk assessments, ensuring business continuity, managing budgets and vendor relationships, and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL, PMP, CISSP or CISM certifications preferred.
• Minimum 10 years IT experience with at least 5 years in senior IT leadership.
• Financial services/banking industry experience is highly desirable.
• Proven track record of managing complex IT implementations and cloud environments.
• In-depth knowledge of core banking architectures, IT infrastructure, and regulatory compliance.

Responsibilities

• Develop and execute IT strategies and roadmaps aligned with business goals and regulatory requirements.
• Oversee end-to-end delivery of IT projects, digital transformations and technical initiatives.
• Establish IT governance frameworks, policies, and standards (POPIA, FICA, PCI DSS, SARB).
• Conduct risk assessments, vulnerability testing, and security audits; track audit findings.
• Develop, test, and maintain BCP/DR plans across all environments.
• Formulate enterprise security strategies to protect banking data, systems, and networks.
• Oversee access controls, firewalls, encryption, SOC/SIEM partnerships, and incident response.
• Present cyber risk updates to EXCO and Board committees.
• Ensure uptime, performance, and scalability across data centers, cloud, and networks.
• Direct IT operations, ITSM, and end-user support for optimal service delivery.
• Define and report operational metrics to optimize efficiency.
• Drive implementation and uptime of Core Banking, Online/Mobile Banking and reporting tools.
• Collaborate with business units to optimize workflows, backlogs, and user experience.
• Manage IT budgets and vendor payments; optimize costs and value.
• Oversee procurement and licensing compliance; manage vendor SLAs.
• Lead and develop the IT team with targeted recruitment and learning initiatives.
• Act as IT partner to EXCO, Board Committees, and cross-functional leaders.
• Perform additional strategic/regulatory duties as assigned by Executive Management.

Skills

Leadership

Strategic IT planning

Vendor management

Education

Bachelor’s degree in Computer Science/Information Technology

ITIL

PMP

CISSP

CISM

Job description

A commercial bank offering alternatives to conventional banking by operating on ethical investment principles, profit-loss sharing, and the strict prohibition of interest and financing for non-compliant industries, is seeking a General Manager Information who will lead and oversee the Bank’s IT function, driving the execution of IT strategy, systems management, cybersecurity, risk governance, and operations to align with and support business objectives.

Responsibilities

• Develop and execute IT strategies and roadmaps aligned with business goals, regulatory requirements, and emerging industry trends.
• Prioritize, resource, and oversee end-to-end delivery of Bank-approved IT projects, digital transformations, and technical initiatives.
• Establish and enforce IT governance frameworks, policies, and standards (e.g., POPIA, FICA, PCI DSS, and SARB guidance notes).
• Proactively conduct risk assessments, vulnerability testing, and security audits; track and resolve all internal, external, and regulatory audit findings.
• Develop, maintain, and regularly test Business Continuity (BCP) and Disaster Recovery (DR) plans across all technical environments.
• Formulate and execute enterprise security strategies to safeguard sensitive banking data, systems, and networks.
• Oversee robust access controls, firewalls, encryption, SOC/SIEM vendor partnerships, and incident response mechanisms.
• Present cyber risk posture updates and recommendations to EXCO and Board committees.
• Ensure maximum uptime, reliability, performance, and scalability across data centers, cloud environments, networks, and core hardware.
• Direct day-to-day IT operations, service management (ITSM), and end-user support to ensure optimal service delivery.
• Define and report on key operational metrics to continuously optimize departmental efficiency.
• Drive the implementation, integration, and continuous uptime of critical banking software (Core Banking, Online/Mobile Banking, reporting tools).
• Partner with business units to optimize application workflows, enhancement backlogs, bug fixes, and user experience.
• Manage the IT operational and capital budgets, focusing on cost optimization and value delivery.
• Oversee IT procurement, asset tracking, software licensing compliance, and timely vendor payments.
• Manage key vendor relationships and contract SLAs to ensure high-quality service delivery.
• Lead, coach, and develop the IT team, addressing skill gaps through targeted recruitment and continuous learning initiatives.
• Act as the primary IT partner to EXCO, Board Committees, and cross-functional business leaders.
• Perform additional strategic, regulatory, or operational duties as reasonably assigned by Executive Management.

Minimum Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications: ITIL, PMP, CISSP, or CISM preferred.
• Minimum 10 years of overall IT experience, with at least 5 years in a senior IT leadership role.
• Financial services/banking industry experience is highly desirable.
• Proven track record of managing complex IT implementations and cloud environment experience.
• In-depth knowledge of core banking architectures, IT infrastructure, and cloud environments.
• Strong understanding of banking regulatory compliance, risk frameworks, and enterprise cybersecurity.

Benefits

Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [e-mail]