General Manager EE/AA

The Legends Agency; Noord-Kaap; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A prestigious hospitality lodge in Northern Cape seeks a General Manager to oversee operations, ensuring guest satisfaction in a luxury environment. You will lead a team of 80-100 staff, manage budgets, and uphold high service standards. Ideal candidates have 15+ years in hospitality, with significant leadership experience in 4- or 5-star properties. Competitive remuneration is offered.

Benefits

Competitive remuneration

Work in a scenic wilderness

Team empowerment and community involvement

Qualifications

• Minimum 15 years of hospitality experience, with 10 years in leadership at a 4- or 5-star property.
• Experience managing a large team of 80-100 staff.
• Strong track record in financial management and operations.

Responsibilities

• Champion exceptional guest experiences in a 5-star environment.
• Oversee budgets, forecasting, and financial performance.
• Inspire and mentor a passionate team.

Skills

Leadership

Operations management

Financial acumen

Team development

Problem-solving

Education

Degree/Diploma in Hospitality or Business Management

Tools

Microsoft Office

PMS & POS systems

Job description

General Manager EE/AA, Northern Cape, R35,000-R40,000 CTC

As the GM you will be the heartbeat of the lodge, balancing luxury hospitality with the serenity of the wilderness. You\'ll lead with vision, ensuring seamless lodge operations across food & beverage, rooms division, guest services, and property maintenance.

You will:

• Champion exceptional guest experiences in a 5-star environment.
• Oversee budgets, forecasting, and financial performance to maximize profitability.
• Inspire, train, and mentor a passionate team, creating a culture of excellence.
• Drive quality control and uphold the highest safari lodge standards.
• Manage procurement, stock control, and supplier relationships with precision.
• Lead with calm authority in resolving challenges and ensuring smooth operations.

Requirements

• Must be from or currently living in the Northern Cape.
• Degree/Diploma in Hospitality or Business Management (minimum 3 years).
• 15 + years of hospitality experience, with at least 10 years in leadership at a 4- or 5-star property.
• Experience managing various departments such as Restaurant (Back and Front of House), Housekeeping, Garden and Maintenance & and Reception
• Experience managing a large staff complement of between 80-100 staff
• Strong track record in operations management, including F&B, Rooms, and Facilities.
• Proven financial acumen: budgeting, forecasting, and expense control.
• Proficiency in Microsoft Office, PMS & POS systems.
• Exceptional leadership, training, and team development skills.
• Flexible, resilient, and solutions-driven with impeccable attention to detail.
• Knowledge of stock control, procurement, and supplier management.
• Own transport & accommodation essential.
• Sober habits required.

Why Join Us?

• Work in the majestic wilderness of the Northern Cape, surrounded by nature and luxury.
• Lead a proud team in delivering unforgettable safari lodge experiences.
• Be part of a property that values heritage, excellence, and community empowerment.
• Competitive remuneration aligned with senior leadership responsibilities.