General Assistant(External Applications Only)

Cashbuild; Pomeroy; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Cashbuild in Pomeroy, KZN is seeking a General Assistant to support customer service in-store. You will assist customers, merchandise stock, label shelves, and maintain a clean, safe shopping area in line with store layouts.

You will work shifts, weekends and public holidays, with emphasis on accuracy, safety and working under pressure in a busy retail setting.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to communicate in English and the dominant local language.
• Basic numerical calculation skills for prices and transactions.

Responsibilities

• Provide excellent customer service and assist customers with queries.
• Merchandise stock and ensure shelf labelling and price accuracy.
• Maintain housekeeping and safe access within assigned area.
• Follow store layout plans and planograms; update as required.
• Ensure OHSA safety standards and report discrepancies to a supervisor.

Skills

English communication

Basic math

Customer service

Education

Grade 10 / NQF 3

Grade 12

Job description

## General Assistant(External Applications Only)Created At:October 27, 2026Status:activeJob Type:ExternalLocation:Pomeroy, KZN, South AfricaApply for this Positionor refer someone## About the job General Assistant(External Applications Only)### **Description:**Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.### **Requirement:*** Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or* Grade 12 without related work experience* Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.* Valid South African ID or work permit* Ability to perform basic calculations accurately.* Must be willing to work shifts, weekends and public holidays* Must be able to work under pressure### ****Key Performance Area:******Customer Service*** Advise and assist Customers on correct products and queries.* Assist with and resolve Customer complaints**Merchandising Standards*** Bulk stock area to be merchandised safely and according to Store layout plan* Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.**Housekeeping*** Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.* Correct shelf price labelling within area of responsibility.* Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule**Safety (OHSA) Requirements*** Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility* Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store* Report any discrepancies to the Store Manager* **Manage Stock Loss*** Report damaged stock within area of responsibility to Store Manager### ****Values:******Integrity*** Complying with generally accepted standards in activities related to the position.* keeps promises.* creates realistic expectations.* is sincere.* handles sensitive information carefully.* shows awareness of values, indicates when boundaries are crossed.**Accuracy*** Effectively handling detailed information and being consistently attentive to details.* Works in an orderly fashion.* Ensures that matters are handled in an orderly and accurate manner from start to finish.* Prevents mistakes.* Invests energy in checking his/her work for mistakes.**Client focus*** Identifying and actively responding to clients' wishes and needs.* Deals with clients in a friendly manner.* Shows involvement in the client's problem.* Makes clients feel welcome.* Approaches the client's question with a can-do mentality**Personal development*** Being aware of one's own strengths and weaknesses: consciously working on personal development.* Is focused on self-broadening and/or gaining more in-depth knowledge.* Follows relevant training programmes and/or looks for opportunities to gain experience.* Seeks and uses opportunities for personal development.* Asks for feedback in order to learn