General Assistant (Cavendish Branch – Kempton Park)

Dream job Link; Kempton Park; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Operational Store Services (OPS 4) in Kempton Park, Gauteng, is hiring a General Assistant (External Applications Only). The role focuses on delivering comprehensive customer service, stocking floors, labeling shelves, and supporting shoppers while maintaining safety and housekeeping standards.

You will unpack stock, ensure price labels are accurate, assist with merchandising, and help manage stock in line with store layouts.

Qualifications

• Must be able to communicate clearly in English and the local language spoken in Kempton Park.
• Basic numerical skills for inventory counts and price checks.
• Evidence of reliability, physical stamina, and ability to work under retail conditions.

Responsibilities

• Engage with shoppers on the store floor with friendly product guidance.
• Assist with stock checks, price labeling, and shelf merchandising.
• Maintain cleanliness and safety across assigned areas and assist with housekeeping tasks.

Skills

English language proficiency

Numerical ability

Stamina

Customer service

Education

Grade 10 or NQF Level 3 + 1 year experience

Grade 12 without experience

Job description

Employer: Operational Store Services (OPS 4)

Browse Reference

Position: General Assistant (External Applications Only)

Location: Kempton Park, Gauteng, South Africa

Industry: Retail & Merchandising Operations

Position Type: Permanent / Shift-Based

Experience Level: Entry-Level

About the Business

At our Cavendish branch in Kempton Park, we pride ourselves on building an organized, customer-focused, and safe retail environment. We serve as a primary shopping destination for the local community, offering high-quality products, competitive pricing, and a seamless in-store experience.

Our operational success is driven by the dedication of our store floor staff. As a General Assistant, you are the backbone of daily store execution—keeping our aisles fully stocked, our shelves accurately labeled, and our shoppers supported at every turn. We foster a work culture built on integrity, accuracy, personal growth, and a genuine client-first mindset.

What the Role is All About

We are seeking a reliable, active, and detail-oriented General Assistant to join our team in Kempton Park.

Visit Parks

In this role, your primary mission is to deliver comprehensive customer service while maintaining immaculate floor standards across your designated area of responsibility. You will balance direct customer assistance with heavy-duty merchandising, shelf-price labeling, safety compliance, and general housekeeping.

Whether you are helping a shopper find the right product, safely packing bulk inventory into overhead racking, or ensuring walkways remain clean and hazard-free, your hard work directly creates a welcoming and safe atmosphere for everyone who steps into our store.

Key Performance Areas & Daily Responsibilities

• Actively engage with shoppers on the store floor, providing clear product guidance and answering inquiries with a warm, friendly, can-do attitude.
• Assist with resolving customer concerns or complaints promptly, escalating complex issues to store management when necessary.
• Create a welcoming environment that makes every customer feel valued and supported throughout their visit.
• Ensure your assigned aisles and departments are fully merchandised according to official store layout plans and planograms.
• Unpack incoming stock shipments immediately, ensuring products are placed neatly on display racks without delay.
• Safely handle and stack bulk stock areas, preserving visual appeal while ensuring high stock availability for shoppers.
• Verify and update shelf price labels across your area of responsibility, ensuring prices are accurate and legible.

3. Store Housekeeping & Facilities Maintenance

• Keep customer aisles, walkways, and display zones clean, tidy, and free of stray boxes or hazards so shoppers can move around safely.
• Complete assigned daily housekeeping checklists, including maintaining canteen, toilet, and shower sanitation schedules when on duty.
• Ensure stock is displayed in an orderly fashion from start to finish to prevent product damage or customer inconvenience.

4. Safety, Security & Stock Loss Management

• Strictly comply with Occupational Health and Safety Act (OHSA) guidelines, including wearing assigned safety gear at all times.
• Securely merchandise overhead racking and bulk storage areas to prevent falling items and eliminate risks to customers and colleagues.
• Vigilantly monitor stock loss, taking care to handle items properly to prevent damage and reporting damaged goods immediately to the Store Manager.
• Report any operational discrepancies, safety hazards, or suspicious behavior directly to store management.

What We Are Looking For

Minimum Entry Requirements

• Education & Experience:
  • Minimum Grade 10 or NQF Level 3 qualification PLUS 1 year of related work experience; OR
  • Grade 12 (Matric) Certificate without prior work experience.
• Language Proficiency: Ability to communicate clearly and effectively in English as well as the dominant local language spoken in Kempton Park.
• Numerical Capability: Sound basic mathematical skills to perform accurate inventory counts and price checks.
• Legal Status: Valid South African Identity Document (ID) or a valid South African Work Permit.
• Availability: Full flexibility and willingness to work rotational shifts, early mornings, evenings, weekends, and public holidays.
• Resilience: Physical stamina and the mental capability to perform manual tasks calmly and accurately under high-pressure retail conditions.

Core Organizational Values

• Integrity: Sincere, reliable, and honest in handling sensitive information, keeping commitments, and holding high moral standards.
• Accuracy: Attentive to small details, working in an orderly manner to prevent mistakes, and taking pride in checking your own work.
• Client Focus: Dedicated to identifying and fulfilling customer needs, treating every shopper with respect, empathy, and enthusiasm.
• Personal Development: Aware of your strengths and growth areas, eager to learn new skills, and proactive in seeking feedback to advance your career.