General Assistant

Dream job Link; Rustenburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Dream job Link is seeking a General Assistant – Rustenburg (OPS 4) to support retail operations, stock movement, and customer engagement in a fast-paced environment.

This role emphasizes accuracy in pricing, planogram compliance, and safety, with responsibilities across inventory receiving, floor presentation, and loss prevention.

Qualifications

• English proficiency and basic numeracy required.
• South African ID or valid work permit.
• Ability to perform basic calculations for counts and pricing.
• Flexibility to work rotational shifts, weekends and holidays.

Responsibilities

• Assist customers, guide to product locations and answer queries.
• Unpack stock, ensure planograms and pricing accuracy on shelves.
• Keep aisles safe, clean, and free of hazards throughout the shift.
• Support stock handling, loading, and loss-prevention efforts.

Skills

Retail customer service

Inventory handling

Safety awareness

Communication

Education

Grade 10 / NQF Level 3

Grade 12

Job description

Duty Location: Rustenburg, North West, South Africa

Job Level: OPS 4

Applicant Scope: External Applications Only

Occupational Category: Retail Operations, Visual Merchandising, Facilities Housekeeping & Customer Support

In a fast-paced commercial retail and trade depot setting in Rustenburg, the General Assistant (OPS 4) provides the essential operational muscle that bridges inventory receiving, floor presentation, customer support, and loss prevention. High-volume retail stores depend on immediate stock placement, precise pricing, and flawless safety compliance to maintain sales velocity and brand reputation.

The General Assistant ensures that products move seamlessly from back-of-house receiving to sales floor racking, fully aligned with store planograms. Operating on the front line of customer engagement, this post addresses inquiries, maintains clean and safe shopping aisles, and rigorously enforces safety standards under the Occupational Health and Safety Act (OHSA).

2. Comprehensive Operational Workflows & Daily Functions

A. Customer Engagement & Advisory Services (30%)

• Direct Customer Support: Proactively greet customers entering assigned aisles. Guide clients to specific product locations, explain basic product features, and recommend complementary items to drive basket value.
• Query Resolution: Address customer queries regarding stock availability, pricing, or product specifications. Handle client concerns with empathy and a “can-do” attitude, escalating unresolved or complex disputes to the Floor Supervisor or Store Manager immediately.
• Queue & Aisle Assistance: Support customer loading for bulky or heavy merchandise (e.g., building materials, hardware, or wholesale bulk packs), ensuring safe handling into trolleys or customer vehicles.

B. Merchandising Standards & Price Integrity (30%)

• Planogram Execution: Unpack newly received stock and arrange items strictly according to store layout plans and visual planograms. Ensure correct product facing, shelf depth, and brand positioning.
• Bulk Racking & High-Bay Safety: Merchandise bulk storage areas safely. Stack heavier products on lower shelves and secure high-bay racking stock using proper shrink-wrapping and pallet positioning.
• Shelf Price Labeling: Audit shelf talkers, barcode tags, and promotional tickets daily across assigned aisles. Immediately print and replace missing or inaccurate labels to prevent price discrepancies at Point of Sale (POS) checkout.
• Aisle Hazard Clearance: Keep all customer walkways clear of wooden pallets, unpacking boxes, plastic strapping, and litter. Immediately clean up liquid spills or broken merchandise to eliminate slip and trip hazards.
• Facilities Maintenance Schedules: Execute scheduled hygiene tasks as assigned by management. Complete, sign, and display verification checklists for staff canteens, restrooms, and shower facilities on rotation.
• Fixture Maintenance: Wipe down display shelving, dump bins, and product packaging to maintain a clean, professional retail appearance.

D. OHSA Safety Compliance & Loss Prevention (20%)

• Personal Protective Equipment (PPE): Wear required safety gear at all times, including steel-toe safety boots, high-visibility vests, and protective gloves during stock handling.
• Damage & Shrinkage Control: Inspect incoming and displayed goods for damaged packaging, leaks, or expiration dates. Segregate damaged items and report them promptly to the Store Manager to process stock write-offs.
• Safety Hazard Reporting: Inspect racking systems, ladders, and lifting equipment for structural defects. Report unsafe customer behavior or internal security risks to floor management immediately.

3. Key Performance Indicators (KPIs) & Operational Targets

Performance Area Standard Operating Target Metric / SLA Benchmark

Merchandising Speed Unpack and display stock within designated shift times. Zero un-merchandised stock left in aisles at peak trading hours.

Pricing Accuracy Verify price tags match master system pricing. 100% price label accuracy across assigned department.

Aisle Safety Zero obstructions or uncontained floor hazards. 0 lost-time injury incidents; zero customer safety complaints.

Facility Checklists Complete canteen and restroom cleaning logs. 100% audit compliance on daily facilities checklists.

4. Minimum Candidate Specifications & Values

Mandatory Requirements:

• Education & Experience:
  • Minimum Grade 10 / NQF Level 3 PLUS 1 year of related work experience in retail, merchandising, or warehousing; OR
  • Grade 12 (Matric) without prior work experience.
• Language Proficiency: Fluent spoken and written English, with proficiency in the dominant regional language spoken in Rustenburg (e.g., Setswana).
• Legal Documentation: Valid South African Identity Document (ID) or valid South African Work Permit.
• Numerical Ability: Proven ability to perform basic mathematical calculations accurately for inventory counts and pricing audits.
• Operational Adaptability: Full flexibility to work rotational shifts, weekends, and public holidays in a physically demanding, fast-paced environment.

Core Behavioral Values:

• Integrity: Honest, reliable, keeps commitments, and respects confidential store information.
• Accuracy: Meticulous attention to detail, maintaining orderly shelf displays and double-checking price labels.
• Client Focus: Friendly, approachable, empathetic, and committed to prompt customer service.
• Personal Development: Active interest in acquiring product knowledge, accepting constructive feedback, and seeking internal advancement opportunities.

5. Application Preparation Guidelines

• Curriculum Vitae: Tailor your CV to emphasize retail customer service, shelf packing, stock counting, or facility maintenance experience.
• Documentation: Prepare certified copies of your South African ID / Work Permit, Grade 10 / Grade 12 results, and written work references.
• Role Reference: Specify General Assistant – Rustenburg (OPS 4) on your application submission.