Gate Guest Concierge - Hospitality Front Desk & Security

redember-recruitment; Franschhoek; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Red Ember Recruitment is seeking a Main Gate Guest Assistant for a client in Franschhoek to maintain gate security and welcome guests.

You will manage check-ins, direct guests, coordinate with reservations, F&B and Housekeeping, handle inquiries, and ensure guest satisfaction while handling payments and updating Protel records.

With at least 2 years in reception/guest relations in hospitality, and flexibility to work weekends and shifts, you will contribute to a seamless estate experience.

Qualifications

• Minimum of 2 years’ experience in a reception or guest relations role within the hospitality industry.
• Previous access control experience would be advantageous.
• Excellent interpersonal and communication skills.
• Ability to follow the set standards as expected by the company.
• Must be able to demonstrate acceptable approach to getting work done, adjusting to changing circumstances and demands.
• Ability to work safely and effectively when under pressure.
• Be flexible to assist in other departments.

Responsibilities

• Facilitate a smooth, efficient check-in at the Main Gate to all guests.
• Give clear directions to guests to arrive at their allocated destination on the Estate.
• Welcome back for returning hotel guests and congratulate special occasion guests.
• Manage the front desk area, answering calls, assisting with guest inquiries, and directing calls to departments.
• Escalate guest concerns and complaints to the Manager on Duty to ensure satisfaction.
• Coordinate reservation modifications, cancellations, and special requests with the reservations team.
• Liaise with F&B and Housekeeping for dietary requirements / special requests.
• Handle emergencies or incidents during the shift and ensure safety of guests and staff.
• Maintain guest records and update profiles on Protel.
• Handle cash, credit, and other payment methods accurately, perform end-of-shift cash-ups.
• Monitor daily room status and communicate with housekeeping/maintenance for readiness.

Skills

Guest relations

Interpersonal skills

Communication skills

Observational skills

Under pressure

Flexibility

Education

Matric (advantageous)

Tools

Protel

Job description

Red Ember Recruitment is seeking a Main Gate Guest Assistant for a client in Franschhoek to maintain gate security and welcome guests.

You will manage check-ins, direct guests, coordinate with reservations, F&B and Housekeeping, handle inquiries, and ensure guest satisfaction while handling payments and updating Protel records.

With at least 2 years in reception/guest relations in hospitality, and flexibility to work weekends and shifts, you will contribute to a seamless estate experience.