Fund Manager

AfroCentric Group; Roodepoort; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

AfroCentric Group seeks a senior leader to own the FedHealth client account, managing critical relationships between the client, Medscheme and the organisation. You will deliver strategic and tactical leadership to client-facing and client-support functions to ensure exceptional service and operational excellence.

Role requires 5+ years in senior account management within financial services, with a strong focus on compliance, governance and cost-effective delivery for members, clients and

Qualifications

• 5+ years strategic client account management experience at a senior level in the Financial Services industry, including Board-level interactions.
• Strong leadership and people management skills, with a track record of delivering value to members, clients, brokers and the organisation.
• Experience in risk, compliance and governance within client-facing functions.

Responsibilities

• Own the Fedhealth client account and manage key relationship touch points between the client and AfroCentric Group/Medscheme.
• Provide strategic and tactical leadership to client-facing and client-support functions to deliver exceptional service.
• Drive service excellence, operational efficiency and positive client experiences across the organisation.
• Manage functional budgets and look for cost-effective processes to increase efficiency and ROI.
• Represent the client within the organisation and align with AfroCentric's strategy and client goals.
• Foster strong stakeholder relationships and ensure compliance with relevant regulations and schemes.

Skills

Strategic account management

Senior stakeholder engagement

Financial services knowledge

Education

Business Management or related qualification

Job description

To take ownership of and be accountable for the Fedhealth client account, to manage the key relationship touch points between the client and Medscheme, and to ensure the fund is effectively managed and sustainable while fostering strong stakeholder relationships and delivering value to members, clients, brokers, and the organisation.

To assist in providing strategic and tactical leadership to client-facing and client-support functions, ensuring the delivery of exceptional service, operational excellence, and positive client experiences across the organisation.

Experience

5 years + strategic Client Account Management experience at a senior level in the Financial Services (healthcare, banking, employee benefits, retirement, insurance) industry, including interacting at Boardlevel.

Qualifications

Business Management or Clinical qualification preferred.

Compliance and Risk Management

• Ensure legaland regulatory compliance regarding all functions including but notlimited to King V practices
• Legal, statutory and regulatory compliance (public accountability) on all requirements are implemented and maintained for function
• - Structures and frameworks for risk controls and governance within the function are implemented
• Understand interdependence of different systemsand processes in area of specialisation and department
• Provide specialist input into efficiency, compliance and quality objectives for relevant area
• Identify problems and develop andpropose solutions to present to client, appropriate leader or stakeholders

Cost containment

• Accountability for functional budget and overall financial management
• Support the identification, implementation and development of cost-effective processes to increase efficiency and reduce cost drivers
• Continuously reviewcost / benefit and ROI
• Maintain a high levelof inter-departmental understanding in order to deliver on professional excellence to the client and various stakeholders
• Continuously increase understanding of clientand stakeholder needs,satisfaction and service delivery
• Manage the relationship betweenAfrocentric, Medscheme and Fedhealth to promote and streamline the financial and operational interests of the client scheme and align this with the Medscheme strategy.
• Serve as a primary spokesperson for the client within the organization and promotes collaborative cooperation towards achievinga collective vision of prosperity of the client.
• Exercise influence and persuasion in the face of divergent objectives within Afrocentric on behalf of the client
• Ensure all client legislative submission requirements are met
• Ensure client growth and retention strategies are implemented
• Make a contribution to ensure healthy fund/scheme reserves through input into benefit design but specifically to deliver on the Service Levels and Contractual agreement with the scheme

Knowledge management

• Ensurethat adequate knowledge, regarding area of expertise, is shared as required and maintained
• Provide adviceand / or training as required
• Maintain and develop specialist knowledge
• Be a member of and makeregular contributions to professional bodies,including publication of articles and research findings, where necessary
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation, where necessary

Network key relationships

• Build andmaintain an established network of internal (peers and executives) and external expert resources and partners
• Represent thebrand in professional networks

Operating Model

• Identifies opportunities and proposes new methods of improving existing operations. Fosters the search for a new approach to conducting business in an environment which provides the resources and communication flow necessary to encourage initiatives and joint projects.
• Ensure excellence in communication to ensure stakeholders are aware of and understand the objectives of the Board of Trustees
• Keep abreast of business, regulatory and economic environment in which the client and stakeholders operate in.
• Prepares the Board of Trustees to meet challenges presented by new trends and developments in the industry

Operational Implementation of Strategy

• In collaboration withsenior management andappropriate stakeholders, formulates and recommends to Board of Trustees a relevant business plan. The plan identifies priority issues Afrocentric will focus on in meeting the Board of Trustees strategy
• Own Specialist knowledge in projects, when required
• Conform to project management disciplines when participating in projects
• Represent department or project on appropriate governance committees

Generic Objectives

Operating Model

• -Identifies opportunities and proposes new methods of improving existing operations.
• -Fosters the search for a new approach to conducting business
• -Ensure excellence in communication to ensure stakeholders are aware of and understand the objectives of the Board of Trustees.
• -Keep abreastof business, regulatory and economic environment in which the client and stakeholders operate in.
• -Prepares the Boardof Trustees to meetchallenges presented by new trendsand developments in the industry.

Operational Implementation of Strategy

• -In collaboration withsenior management andappropriate stakeholders, formulates and recommends to Board of Trustees a business plan where required, and then take accountability for the implementation thereof.
• - Manage the relationship between Afrocentric and Client schemes to promote and streamline the financial and operational interests of the client scheme and alignthis with Afrocentric strategy .
• - Serve as a primaryspokesperson for the client within the organization and promotes collaborative and cooperation towards achieving a collective visionof prosperity of the client.
• - Ensure all client legislative submission requirements are met.
• - Ensure client retention strategies are implemented, and support client growth strategies.
• - Manage healthy strategic relationships with internal and external stakeholders.

Position Specific Outputs

• - Own and manage the account effectively
• - Build strong relationships at a client level and across key stakeholders
• - Retain the client

Competency Requirements

Knowledge

• - Understandand demonstrate knowledge of effective account management
• - Knowledge,application and improvement of policies andprocedures
• - Knowledge, application and compliance to relevant legislation and regulations
• - Anticipates Customer and Market Needs

Skill

• - Relevant systems knowledge and application